Summary
Overview
Work History
Education
Skills
Timeline
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Katelyn Rios

East Palo Alto,CA

Summary

Dedicated and customer-focused individual with over 3 years of customer service experience in providing exceptional service and support in fast-paced environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Victoria Secret
02.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Sales Associate

Step With Fashion
03.2022 - 12.2023
  • Delivered exceptional customer service to over 100 customers per shift by answering questions, providing merchandise expertise, processing orders, and handling payments.
  • Meticulously handled POS system transactions including credit, cash, exchange, and refunds to ensure seamless accurate cash flow.
  • Suggested ideas for improving store operations and increasing profits.
  • Maintained cleanliness of store environment including floors, windows, and displays.

Customer Service Representative

Pizza Hut
08.2021 - 12.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

No Degree - Pre-Nursing

City College of San Francisco
San Francisco, CA

High School Diploma -

Tiyan High School
Tiyan, Guam
06.2022

Skills

  • Customer Service
  • Organization Skills
  • Adaptability
  • Skilled Multi-tasker
  • Team Player
  • Time Management
  • Store Opening and Closing
  • Money Handling

Timeline

Retail Sales Associate

Victoria Secret
02.2024 - Current

Sales Associate

Step With Fashion
03.2022 - 12.2023

Customer Service Representative

Pizza Hut
08.2021 - 12.2021

No Degree - Pre-Nursing

City College of San Francisco

High School Diploma -

Tiyan High School

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