Katelyn Sauve

Caribou Coffee December 2022 - Current

• Cultivated a healthy and engaging environment, fostering camaraderie among team members while prioritizing customer satisfaction.
• Developed strong customer service skills, adeptly managing high-volume periods and ensuring exceptional service during peak times.
• Kept employees operating productively and working on task to meet business and customer needs.
• Demonstrated agility and efficiency in completing tasks assigned by management, maintaining a diligent work ethic without compromising quality or attention to detail.
• Built rapport with regular customers, leveraging interpersonal skills to learn about their backgrounds and preferences, thereby enhancing their overall experience.
• Applied effective de-escalation techniques to manage and resolve customer concerns, contributing to a positive and welcoming atmosphere.

• Provided dedicated care to elderly grandparents during a challenging period, supporting grandmother diagnosed with ovarian cancer and grandfather coping with Parkinson's disease and mobility challenges.
• Developed a passion for caregiving through hands-on assistance and emotional support, fostering a compassionate approach to patient care.
• Inspired to pursue a career in nursing, driven by the rewarding experience of caring for loved ones and witnessing the impact of compassionate healthcare.