Katelyn Spanski
East China,Michigan
Summary
Dependable 911 dispatcher with 10 years experience working in a stressful environment while remaining calm and giving clear emergency instructions for
callers. Ability to multi-task emergency and non-emergency calls while performing basic office duties. Presented as the face of the department at the front
desk for the departments daily business.
Overview
16
16
years of professional experience
Work History
Patient Safety Associate
McLaren Port Huron Hospital
Port Huron, MI
04.2024 - 12.2024
- Conducted thorough root cause analyses for adverse events, leading to the development of targeted improvement strategies.
- Acted as a liaison between clinical staff, administrators, and patients regarding concerns or suggestions surrounding safety measures.
- Improved overall patient satisfaction scores by consistently providing compassionate, safe care.
911 Dispatcher
Clay Township Police Department
Algonac, MI
04.2016 - 07.2023
- Ability to multi-task emergency and non-emergency calls while performing basic office duties
- Presented as the face of the department at the front desk for the departments daily business.
- Followed established protocols for professional handling of emergency situations.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Communications Officer
Berrien County E-911
04.2011 - 04.2014
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Customer Service Representative
United States Air Force
09.2008 - 05.2010
- Used multiple military data entry systems to update and maintain active and retired military members information.
- Used information obtained from member and thier file to produce identification cards for military member and thier dependants.
- Assisted military members on how to access their records online.
- Answered phones and helped callers with question or directed them to other offices.
- Performed basic secretarial duties.
Education
Leadership 1 in Becoming a Great Supervisor -
Success Communications
Newaygo, MI11.2021
Conflict Management -
Success Communications
Newaygo, MI11.2021
40 Hour Advanced Dispatch -
Success Communications
Newaygo, MI12.2019
Emergency Medical Dispatch -
Powerphone
Madison, CT02.2016
Basic Communications Officer -
Georgia Public Safety Training Center
Forsythe, GA04.2011
Skills
- Certified in CPR and first aid
- Typing speed of 35 words per minute or more
- Top verbal and communication skills
- Quick decision making skills
- Ability to stay calm
- Safety and security
Skills
- Compassion
- Teamwork
Job Title
Dispatcher
Timeline
Patient Safety Associate
McLaren Port Huron Hospital
04.2024 - 12.2024
911 Dispatcher
Clay Township Police Department
04.2016 - 07.2023
Communications Officer
Berrien County E-911
04.2011 - 04.2014
Customer Service Representative
United States Air Force
09.2008 - 05.2010
Leadership 1 in Becoming a Great Supervisor -
Success Communications
Conflict Management -
Success Communications
40 Hour Advanced Dispatch -
Success Communications
Emergency Medical Dispatch -
Powerphone
Basic Communications Officer -
Georgia Public Safety Training Center