Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelyn Steer

Fargo,ND

Summary

Motivated employee with excellent time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Ramp Agent

Fedex Express
02.2023 - Current
  • Guided aircraft into and out of parking positions using hand signals.
  • Safely operated various types of equipment such as conveyor belts, commander loaders, and tugs.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Loaded and unloaded freight on daily flights.
  • Maintained clean, orderly work environment free of hazards.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.

International Document Agent

Fedex Express
06.2021 - 02.2023
  • Examined cargo and freight shipments to check goods' condition.
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Agent

Fedex Express
02.2018 - 06.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Contacted customers to return routine and general calls promptly.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Team Lead

Smiling Moose Deli
09.2016 - 02.2018
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.

Education

High School Diploma -

East Grand Forks Senior High School
East Grand Forks, MN
05.2016

Skills

  • Equipment Maintenance
  • Cargo Handling
  • Load Security and Guidance
  • Quantity Calculations
  • Workload Management
  • Return Processing
  • Disaster Preparation
  • Conflict Mediation Abilities
  • Customer Retention Strategies

Timeline

Ramp Agent

Fedex Express
02.2023 - Current

International Document Agent

Fedex Express
06.2021 - 02.2023

Customer Service Agent

Fedex Express
02.2018 - 06.2021

Team Lead

Smiling Moose Deli
09.2016 - 02.2018

High School Diploma -

East Grand Forks Senior High School

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Katelyn Steer