Katelyn Stevens
Cantonment
Overview
8
8
years of professional experience
Work History
Skycap
Unifi
Pensacola
02.2026 - Current
- Provide excellent customer service in high-pressure environments during peak travel times.
- Assist passengers with luggage and check-in processes at airport terminals.
- Communicate effectively with travelers to address concerns and provide information.
- Use wheelchairs to quickly transport travelers with disabilities to requested locations within airport.
Donor Services Representative
Pioneer
Orlando
11.2023 - 05.2025
- Resolved customer complaints by investigating issues and implementing effective solutions to improve satisfaction.
- Managed customer inquiries through phone, email, and in-person interactions.
- Collaborated with team members to develop and refine customer service strategies, enhancing overall service quality.
- Maintained accurate records of customer interactions and transactions.
- Processed checks and reviewed expense reports, identifying and correcting errors to ensure accuracy in records.
Driver
Uber Eats
Orlando
12.2020 - 11.2023
- Picked up customer's orders, communicated with customers about any and all modifications, made sure all items that were ordered were included in packaging and delivered in a neat and timely manner.
Receptionist/Administrative Assistant
Center Pointe Community Church
Orlando
01.2020 - 12.2021
- Took all incoming calls, greeted all those coming into the building, managed administrative needs for ten plus staff members, filed paperwork, managed website, managed all communications with the congregation via email, text, visuals, etc.
Server
Texas Roadhouse
Kissimmee
03.2019 - 03.2020
- Greeted customers with a smile and friendly tone, took customers' orders precisely, managed multiple tables at a time, attended to all guests' needs and requests in a timely manner, communicated well with the kitchen staff to deliver top quality food to tables, went above and beyond to make sure guests had a great experience and came back, kept a clean work station and completed all side work diligently.
Lifeguard/Merchandise
Disney College Program (Blizzard Beach/World of Disney)
Lake Buena Vista
05.2018 - 01.2019
- Responsible for safety and watching zones at all times, worked as a team to make sure that the water park was running smoothly and safely, engaged guests when possible and always kept a good disposition when interacting with them, cleaned all zones at the end of each day. Responsible for keeping a clean store, selling merchandise, giving guests a wonderful experience and engaging them.
Education
Advanced Diploma - Ministry
Hillsong International Leadership College
Sydney, Australia12-2017
Associate's Degree - Arts
Alabama Southern Community College
Monroeville, Alabama05-2015
Timeline
Skycap
Unifi
02.2026 - Current
Donor Services Representative
Pioneer
11.2023 - 05.2025
Driver
Uber Eats
12.2020 - 11.2023
Receptionist/Administrative Assistant
Center Pointe Community Church
01.2020 - 12.2021
Server
Texas Roadhouse
03.2019 - 03.2020
Lifeguard/Merchandise
Disney College Program (Blizzard Beach/World of Disney)
05.2018 - 01.2019
Advanced Diploma - Ministry
Hillsong International Leadership College
Associate's Degree - Arts
Alabama Southern Community College