Summary
Overview
Work History
Education
Skills
Timeline
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Katelyn Valcy

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience

Work History

General Manager

Sevenity Car Rentals
01.2022 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Trained new employees on proper protocols and customer service standards.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.

Customer Service Specialist

Alorica
11.2021 - 03.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Resolved billing inquiries and disputes in timely fashion.

Waitress

Oyster House
02.2020 - 07.2021
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.

Preschool Teacher

Park West Preschool
09.2020 - 02.2021
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.

ACADEMIC ADVISING & PLANNING CENTER,

College Of Charleston
08.2017 - 05.2020
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Education

BACHELOR OF SCIENCE - SOCIOLOGY

College of Charleston
Charleston, SC
05.2020

Skills

  • Analytical Skills
  • Policy Development and Enforcement
  • Risk Mitigation
  • Strategic Planning
  • Client Account Management
  • Microsoft PowerPoint
  • Receiving Support
  • Microsoft Word
  • Team Development

Timeline

General Manager

Sevenity Car Rentals
01.2022 - Current

Customer Service Specialist

Alorica
11.2021 - 03.2022

Preschool Teacher

Park West Preschool
09.2020 - 02.2021

Waitress

Oyster House
02.2020 - 07.2021

ACADEMIC ADVISING & PLANNING CENTER,

College Of Charleston
08.2017 - 05.2020

BACHELOR OF SCIENCE - SOCIOLOGY

College of Charleston

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Katelyn Valcy