Katelyn Van Zandt
Fort Worth,TX
Summary
Currently, a highly motivated, well organized, and companionate stay at home mom, ready to bounce back into the corporate world.
Although work experience has been limited in a "true office setting", all skills from prior positions, as well as that acquired from staying home to start a family, I feel, have helped me, to where I can succeed and grow into a professional career.
My customer service skills, combined with full appreciation of learning and gaining knowledge within the company, I do feel will help me succeed in an office setting.
Overview
4
4
years of professional experience
Work History
Lead PBX Operator
Embassy Suites Hotel And Convention Center
2019.03 - 2020.03
- Operated switchboard and routed incoming calls to appropriate departments
- Reserved and canceled reservations for guests upcoming stays at hotel
- Assigned rooms, booked special packages for guests ( honeymoon, birthday, etc..)
- Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
- Resolved customer issues and complaints promptly and politely, ensuring satisfaction
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Would establish contact with guests in-house, whose rooms did not have form of payment on file, prior to leaving property on check out day.
Tractor Supply
Lead Cashier
2018.06 - 2019.03
- Started at this location months prior to the store opening and was an integral member of the opening team
- Ensured all stocking, tagging and inspections of merchandise was finalized prior and continued to do so after opening
- Trained new hires on POS system for cashiers
- Ensured all returns as well as clients concerns were handled in a professional and courteous manner, ensuring guest satisfaction scores stayed above exceeding standards
ClickList Clerk/ Front of Store Cashier, Starbucks
Kroger Marketplace
2016.03 - 2018.04
- Clicklist Clerk- Processed online orders, standard clerical work for the Clicklist department, attended to and delivered to customers vehicles as they arrived for their grocery pickup
- Front of Store Cashier- Processed guests grocery transactions while providing exceptional customer service
- In-Store Starbucks Barista- Managed register, prepared coffee and specialty drink orders while making great conversation with guests and giving customer support as needed
Education
Hair Design
Professional Salon Academy of Dallas
Lewisville, TXHigh School Diploma -
Denton Guyer High School
Denton, TX05.2018
Skills
- Clear Communication
- Recordkeeping
- Computer Skills
- Flexible Schedule
- Staff Training and Development
- Front Desk Operations
- Excellent Phone Demeanor
- Incident Management
Timeline
Lead PBX Operator
Embassy Suites Hotel And Convention Center
2019.03 - 2020.03
Tractor Supply
Lead Cashier
2018.06 - 2019.03
ClickList Clerk/ Front of Store Cashier, Starbucks
Kroger Marketplace
2016.03 - 2018.04
Hair Design
Professional Salon Academy of Dallas
High School Diploma -
Denton Guyer High School
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