Elizabeth Hall
Ararat,VA
Summary
Dynamic professional with a proven track record at Embassy Suites by Hilton Hampton Convention Center, excelling in customer service and guest relations. Leveraged hospitality service expertise and problem-solving skills to enhance guest satisfaction and increase return visits. Demonstrated leadership in training and mentoring, contributing to team success by consistently meeting performance targets. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful professional setting. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Reliable well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Embassy Suites by Hilton Hampton Convention Center
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Stored guest valuables in safe and individual boxes for security.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Developed and maintained positive relationships with guests for satisfaction.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Trained new staff members in customer service techniques and hotel operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
Agricultural Worker Owner/Operator
Scarlet Oak Farm
2020.01 - 2023.09
- Operated and serviced farm machinery, implements and farm vehicles.
- Handled and moved various plants and produce using tractors and wheelbarrows.
- Maintained a safe work environment by adhering to all safety protocols and training fellow workers on proper procedures.
- Collaborated with other agricultural workers to complete tasks efficiently using teamwork and clear communication.
- Made minor adjustments and repairs to agricultural equipment.
- Operated various types of farm equipment proficiently for planting, cultivating, and harvesting purposes.
- Maintained accurate records of crop production, livestock data, and farm equipment maintenance to ensure optimal agricultural operations.
- Contributed to farm sustainability initiatives by implementing environmentally friendly practices such as water conservation, waste reduction, and recycling efforts.
- Examined livestock animals for signs of illness and injury.
- Increased overall operational efficiency through continuous process improvement initiatives that streamlined daily tasks.
- Branded or tagged livestock with name.
- Assisted in the development of farm budgets to optimize resource allocation while minimizing expenses.
- Cared for livestock by cleaning and disinfecting pens and facilities.
- Controlled livestock herds by moving to pastures, scales and trucks for transfer to market, slaughterhouse, or alternate grazing.
- Streamlined harvesting processes with the use of modern machinery, resulting in reduced labor costs and greater efficiency.
- Administered vaccinations to animals to prevent spread of disease.
- Established strong working relationships with local suppliers to ensure consistent availability of high-quality inputs at competitive prices.
- Fostered positive relationships with customers by providing exceptional service and accurate information about farm products.
- Rotated animals between grazing areas to provide enough access to food.
- Exercised appropriate safety and environmental protocols when cleaning and maintaining ponds and tanks.
- Dipped or bathed animals with appropriate applications to control parasites.
- Placed orders for animal food with vendors and confirmed delivery dates and times.
- Observed animals and notified supervisor of signs of illness.
- Maximized livestock health and productivity through diligent animal care, including feeding, grooming, and administering medical treatments as necessary.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Administered pest or weed control initiatives which included location and identification of targets, chemical selection, and application methods.
- Completed invoices for bills of lading, sales receipts and supplies.
- Examined animals for signs of sickness and overall herd health.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
Assistant Manager
Jeb Stuart Grocery
2023.11 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
GED -
North Carolina Community College System
Raleigh, NC2013
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Time Management
- Credit and cash payments
- Guest Relations
- Oral and written communications
- Hospitality service expertise
- Guest accommodations
- Administrative Skills
- Reservation Systems
- Housekeeping
- Front Office Support
- POS Systems
- Clerical duties
- Room assignments
- Documentation
- File Management
- Hospitality best practices
- Registration processing
- Sales expertise
- Reservations
- Training and mentoring
- Conflict and issue documentation
- Inventory Oversight
- Mail and packages
- Supply Replenishment
- Marketing
- Transaction Processing
- Safety and security procedures
- Computer Skills
- Teamwork and Collaboration
- Phone and Email Etiquette
- Data Entry
- Office Organization
- Customer Service Management
- Invoicing and Billing
- Team Supervision
Accomplishments
- Received a job promotion at Jeb Stuart Grocery within a couple months of hire date due to outstanding performance.
- Received high score ratings from guest surveys at Embassy Suites due to professionalism, exceptional service and quick response times.
- Achieved better pay through effectively helping with inventory sales with Jeb Stuart Grocery
Timeline
Assistant Manager
Jeb Stuart Grocery
2023.11 - Current
Agricultural Worker Owner/Operator
Scarlet Oak Farm
2020.01 - 2023.09
Front Desk Agent
Embassy Suites by Hilton Hampton Convention Center
GED -
North Carolina Community College System
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