Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelyn Weber

Harpers Ferry,WV

Summary

Dynamic and creative professional with expertise in custom framing, graphic design, and illustration. Exceptional organizational and technical skills, coupled with a strong work ethic and commitment to delivering high-quality results. Proven track record in customer service, effectively resolving client issues, and fostering positive relationships. Recognized for collaborative spirit and adaptability, consistently contributing to team success through effective communication and innovative problem-solving.

Overview

11
11
years of professional experience

Work History

Custom Framer

Michael's
10.2021 - Current
  • Assist customers with their artwork and memorabilia by providing design advice, helping select frames and mats.
  • Operate framing equipment to cut mats, glass, and frame mouldings, and assemble finished frames with high-quality craftsmanship and on time.
  • Maintain the custom framing department, manage inventory, and ensure the framing section is well-organized and stocked.
  • Contribute to sales goals, operate the cash register, handle cash, and assist with other store operations such as truck unloading and stocking.

Customer Service Representative

AT&T
02.2020 - 06.2021
  • Answers customer/client requests or inquiries concerning services and products, and reports problem areas.
  • Utilizes various systems and tools to initiate to assist and service customers.
  • Continually maintain working knowledge of all company products, services, and promotions.
  • Make recommendations according to customers' needs.
  • Utilize operational systems to process purchases of all products and services.
  • Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines.

Customer Service Representative

GC Services
01.2017 - 01.2018
  • Telecommunications representative for client Kroger Co.
  • Answer incoming telephone calls
  • Provide call completion and/or alternate solutions for the caller
  • Document and log all calls, complaints, and solutions in computer systems.
  • Deal with all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
  • Provide excellent quality customer service and do everything possible to resolve matters to caller's satisfaction, within the client's guidelines
  • Perform other duties as assigned by management

Horseback Riding Instructor

Miller Horse Farm
05.2015 - 08.2015
  • Temporary summer hire
  • Taught multiple riding disciplines, primarily in English and Western, to a variety of students.
  • Taught important skills outside the riding arena, including horse care, barn management, among other things.

Graphic Designer

Spirit of Jefferson Newspaper
07.2014 - 08.2014
  • Temporary summer hire
  • Newspaper layout
  • Headline creation
  • Edit articles to fit the layout
  • Ad creation for local businesses

Lab Assistant and Animal Caretaker

USDA Center for Cool and Cold Water Aquaculture
07.2014 - 08.2014
  • Assisted in a selective breeding program for trout.
  • Maintain experimental animals, and extraction of DNA from fish tissues for genotyping.

Education

Biotechnology

Montgomery College
Germantown, MD
09.2025

Graphic Design

Marshall University
Huntington, WV
12.2017

High School Diploma - undefined

Jefferson High School
Shenandoah Junction, WV
05.2011

Skills

  • Customer service
  • Salesmanship
  • Digital design software
  • Design consultation
  • Expert measuring
  • Active listening
  • Critical thinking
  • Data entry
  • Laboratory techniques
  • Lab equipment maintenance

Timeline

Custom Framer

Michael's
10.2021 - Current

Customer Service Representative

AT&T
02.2020 - 06.2021

Customer Service Representative

GC Services
01.2017 - 01.2018

Horseback Riding Instructor

Miller Horse Farm
05.2015 - 08.2015

Graphic Designer

Spirit of Jefferson Newspaper
07.2014 - 08.2014

Lab Assistant and Animal Caretaker

USDA Center for Cool and Cold Water Aquaculture
07.2014 - 08.2014

High School Diploma - undefined

Jefferson High School

Biotechnology

Montgomery College

Graphic Design

Marshall University
Katelyn Weber