Katelyn Weber
Harpers Ferry,WV
Summary
Dynamic and creative professional with expertise in custom framing, graphic design, and illustration. Exceptional organizational and technical skills, coupled with a strong work ethic and commitment to delivering high-quality results. Proven track record in customer service, effectively resolving client issues, and fostering positive relationships. Recognized for collaborative spirit and adaptability, consistently contributing to team success through effective communication and innovative problem-solving.
Overview
11
11
years of professional experience
Work History
Custom Framer
Michael's
10.2021 - Current
- Assist customers with their artwork and memorabilia by providing design advice, helping select frames and mats.
- Operate framing equipment to cut mats, glass, and frame mouldings, and assemble finished frames with high-quality craftsmanship and on time.
- Maintain the custom framing department, manage inventory, and ensure the framing section is well-organized and stocked.
- Contribute to sales goals, operate the cash register, handle cash, and assist with other store operations such as truck unloading and stocking.
Customer Service Representative
AT&T
02.2020 - 06.2021
- Answers customer/client requests or inquiries concerning services and products, and reports problem areas.
- Utilizes various systems and tools to initiate to assist and service customers.
- Continually maintain working knowledge of all company products, services, and promotions.
- Make recommendations according to customers' needs.
- Utilize operational systems to process purchases of all products and services.
- Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines.
Customer Service Representative
GC Services
01.2017 - 01.2018
- Telecommunications representative for client Kroger Co.
- Answer incoming telephone calls
- Provide call completion and/or alternate solutions for the caller
- Document and log all calls, complaints, and solutions in computer systems.
- Deal with all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
- Provide excellent quality customer service and do everything possible to resolve matters to caller's satisfaction, within the client's guidelines
- Perform other duties as assigned by management
Horseback Riding Instructor
Miller Horse Farm
05.2015 - 08.2015
- Temporary summer hire
- Taught multiple riding disciplines, primarily in English and Western, to a variety of students.
- Taught important skills outside the riding arena, including horse care, barn management, among other things.
Graphic Designer
Spirit of Jefferson Newspaper
07.2014 - 08.2014
- Temporary summer hire
- Newspaper layout
- Headline creation
- Edit articles to fit the layout
- Ad creation for local businesses
Lab Assistant and Animal Caretaker
USDA Center for Cool and Cold Water Aquaculture
07.2014 - 08.2014
- Assisted in a selective breeding program for trout.
- Maintain experimental animals, and extraction of DNA from fish tissues for genotyping.
Education
Biotechnology
Montgomery College
Germantown, MD09.2025
Graphic Design
Marshall University
Huntington, WV12.2017
High School Diploma - undefined
Jefferson High School
Shenandoah Junction, WV05.2011
Skills
- Customer service
- Salesmanship
- Digital design software
- Design consultation
- Expert measuring
- Active listening
- Critical thinking
- Data entry
- Laboratory techniques
- Lab equipment maintenance
Timeline
Custom Framer
Michael's
10.2021 - Current
Customer Service Representative
AT&T
02.2020 - 06.2021
Customer Service Representative
GC Services
01.2017 - 01.2018
Horseback Riding Instructor
Miller Horse Farm
05.2015 - 08.2015
Graphic Designer
Spirit of Jefferson Newspaper
07.2014 - 08.2014
Lab Assistant and Animal Caretaker
USDA Center for Cool and Cold Water Aquaculture
07.2014 - 08.2014
High School Diploma - undefined
Jefferson High School
Biotechnology
Montgomery College
Graphic Design
Marshall University