Katelyn Westenberger
West Bend,WI
Summary
Experienced professional with solid background in foodservice and caregiving. Offers excellent track record of tackling various tasks to support fellow staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
10
10
years of professional experience
Work History
Bartender
Kate's Place
West Bend, WI
06.2024 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
Caregiver
Ilife
West Bend, WI
01.2016 - Current
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Accompanied clients to social events such as movies or plays.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Supported bathing, dressing and personal care needs.
Server
Pearl of Canton
West Bend, WI
02.2017 - 03.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
Restaurant Hostess
Ninja Japanese Steakhouse & Sushi
West Bend, WI
06.2014 - 01.2017
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Assisted with setting up banquet rooms for special events.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Education
High School Diploma -
West Bend East
West Bend, WI06-2008
Skills
- Payment Processing
- Suggestive Selling
- Safe service compliance
- Basic accounting
- Beverage Preparation
- Customer service expertise
- Compassionate Care
- Autism support
- Guest Engagement
- POS operation
- Menu knowledge
References
References available upon request.
Timeline
Bartender
Kate's Place
06.2024 - Current
Server
Pearl of Canton
02.2017 - 03.2019
Caregiver
Ilife
01.2016 - Current
Restaurant Hostess
Ninja Japanese Steakhouse & Sushi
06.2014 - 01.2017
High School Diploma -
West Bend East
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