Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelyn Yu

Meridian,ID

Summary

Motivated and dependable individual with a strong work ethic and over six years of childcare experience, along with hands-on experience in fast-paced customer service and call center environments. Quick learner with leadership potential—recognized with a shift lead offer within weeks of first job. Known for strong communication skills, multitasking, and reliability.

Overview

6
6
years of professional experience

Work History

Babysitter

N/A
01.2020 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.

Call Center Agent

DaBella
02.2025 - 06.2025
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Boosted client retention rates by providing exceptional customer service and building rapport with callers.
  • Collaborated with team members to share best practices, resulting in improved overall department performance.

Associate

In-N-Out Burger
12.2023 - 02.2025
  • Provided exceptional customer service in a high-demand fast food environment.
  • Worked efficiently in a team to manage orders, prep food, and maintain cleanliness.
  • Gained strong experience in multitasking, communication, and high-standard food service.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Associate

Tropical Smoothie
10.2023 - 12.2023
  • Quickly recognized for leadership potential and offered promotion to shift lead within a few weeks.
  • Assisted with food preparation, order taking, and keeping operations smooth during busy shifts.
  • Developed customer service and time management skills.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

High School Diploma -

Meridian High School
Meridian, ID
05-2025

Skills

  • Time management
  • Strong work ethic
  • Problem-solving
  • Patience and empathy
  • Critical thinking
  • Child supervision
  • Attention to detail
  • Childcare
  • Toddler care experience
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Timeline

Call Center Agent

DaBella
02.2025 - 06.2025

Associate

In-N-Out Burger
12.2023 - 02.2025

Associate

Tropical Smoothie
10.2023 - 12.2023

Babysitter

N/A
01.2020 - Current

High School Diploma -

Meridian High School

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