Katelyn Anne Fernandez Mendiola BSN, RN

• Medication pass, wound dressing, monitoring residents' conditions, and preparing residents for dialysis.
• Attend to residents' and family members' concerns in a timely manner.

• Dealt with surgeries and Personal Injury cases in Texas.
• Coordinated surgeries between surgery centers, doctors, patients, and surgical assists.
• Obtained surgical clearances, scheduled surgeries, and managed surgery records.
• Responsible for surgical estimates and approval from handling attorneys.

• Dealt with emergency cases such as code blue.
• Conducted daily inventory of ER stocks and ensured Emergency Cart completeness.
• Contributed to the Emergency Department Protocols Manual.
• Handled OPD cases and enforced triaging.
• Managed procedures such as nebulization, oxygen therapy administration, ECG, IV insertion, cystoclysis, NGT insertion, blood transfusion, ET and tracheal suctioning, assisted in wound suturing, IFC insertion, and more.

Rotated through hemodialysis, emergency room, and medical-surgical units to develop foundational clinical skills and patient care practices.

• Handled supervisor calls from agents when necessary.
• Provided agents with correct product knowledge and answered their questions.
• Escalated concerns to the US Team when necessary.
• Checked and updated agents' responses to clients.
• Conducted weekly calibration with Team Leaders, SMEs, and QAs.