KATELYN C. MAGALLAN
Kettleman City,CA
Summary
Dynamic and results-oriented professional with extensive experience in educational and customer service roles, notably with Reef Sunset Unified School District. Excelled in classroom support and student supervision, demonstrating exceptional verbal communication and behavior management skills. Proven track record in enhancing customer satisfaction and streamlining department organization, underscoring a commitment to excellence and collaborative teamwork.
Overview
7
7
years of professional experience
Work History
Substitute Instructional Aide
Reef Sunset Unified Shool District
Avenal, California
10.2024 - Current
- Provided classroom support throughout planned instruction and individual lessons.
- Addressed rowdy and uncooperative students by speaking firmly and informing head teacher of transgressions.
- Supervised students during recess, break times and dismissal periods to prevent injuries.
- Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
- Tutored neurodiverse children individually or in small groups to foster mastery of course concepts.
- Supported students with personalized accommodations, extra assistance and educational assessments.
Team Member
Bravo Farms
Kettleman City, California
10.2024 - Current
- Resolved customer issues promptly in a professional manner.
- Completed opening and closing duties such as cleaning the store before leaving each day.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Conducted regular wine tasting events for customers, elevating brand awareness and loyalty.
- Prepared orders for customers by scooping ice cream into dishes or cones.
- Monitored daily workflow to ensure adherence to established policies and procedures.
BBQ FOH Supervisor
Harris Ranch BBQ Express
Coalinga
07.2022 - 10.2023
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Handled customer complaints and feedback, ensuring issues were resolved promptly.
- Observed food safety and sanitation protocols to reduce germ spread.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
BBQ FOH Lead
Harris Ranch BBQ Express
Coalinga
05.2019 - 07.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Delegated work to staff, setting priorities and goals.
Main Prep Cook
Harris Ranch BBQ Express
Coalinga
04.2018 - 05.2019
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Communicated effectively with fellow staff members regarding meal preparations.
- Checked completed orders for correct quantity and quality.
BBQ Express Cashier/Sandwich Artist
Harris Ranch BBQ Express
Coalinga, California
10.2017 - 04.2018
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
Education
Associate of General Studies - Health Sciences
West Hills College
Lemoore, CA05-2021
Some College (No Degree) - Forensic Psychology
Arizona State University
Tempe, AZSkills
- Classroom support
- Clerical support
- Student supervision
- Collaborative teamwork
- Verbal and written communication
- Behavior management
- Department organization
- Attention to detail
- Customer service
Timeline
Substitute Instructional Aide
Reef Sunset Unified Shool District
10.2024 - Current
Team Member
Bravo Farms
10.2024 - Current
BBQ FOH Supervisor
Harris Ranch BBQ Express
07.2022 - 10.2023
BBQ FOH Lead
Harris Ranch BBQ Express
05.2019 - 07.2022
Main Prep Cook
Harris Ranch BBQ Express
04.2018 - 05.2019
BBQ Express Cashier/Sandwich Artist
Harris Ranch BBQ Express
10.2017 - 04.2018
Associate of General Studies - Health Sciences
West Hills College
Some College (No Degree) - Forensic Psychology
Arizona State University