Katelyn J. Macias
El Paso,TX
Summary
Throughout my work history over the years being in the industry. I've learned to maintain a positive attitude, while also developing skill in patience, understanding, worth ethic, and strong communication.
Overview
7
7
years of professional experience
Work History
Waitress/Cashier
Pei Wei
03.2019 - 08.2019
- I was responsible for incoming to-go orders, making sure that guests were satisfied with our service and their meals, and lastly making sure my cleaning duties were taken care of in front of the store at all times
Hostess/Cashier/Server
The Shack Brew and Wings
01.2020 - Current
- Enhanced guest satisfaction by optimizing table turnover through efficient reservation management.
- Streamlined operations by coordinating effectively with kitchen and waitstaff during peak hours.
- Maintained high presentation standards by monitoring dining area cleanliness and organization.
- Balanced multiple responsibilities, managing phone calls, guest greetings, and reservations simultaneously.
Prep/Cook/Line/Cashier
Chipotle Grill
01.2020 - 06.2023
- Assembled food orders while maintaining appropriate portion control. Consistently provided friendly guest service and genuine hospitality. Greeted customers and provided excellent customer service while also maintaining high standards during high-volume, fast paced operations.
Bartender/Cocktail Server
Hush Hush
06.2021 - 05.2023
- Prepared alcoholic, or nonalcoholic beverages for bar and patrons, while also interacting with customers making sure their experience meets their expectations and preferences.
Sales Associate
Dillard's
10.2023 - 08.2024
- Delivered exceptional customer service, enhancing overall shopping experience and brand loyalty.
Bartender/Server
The Palomino Tavern
08.2024 - Current
- Crafted and served a diverse range of cocktails, ensuring high-quality presentation and taste.
- Developed strong customer relationships through personalized service and effective communication skills.
- Trained new bartenders on drink preparation techniques and safety protocols.
Bartender
Casa Pantera
09.2024 - 04.2025
- Managed high volume customer service during special events and weekends.
- Maintained a clean, well-stocked bar to enhance customer satisfaction.
- Delivered friendly service in a fast-paced dining environment.
Education
Diploma - General Studies
Americas High School
El Paso, TX05-2019
Skills
- Problem solving
- Communication
- Teamwork
- Leadership
- Empathy
- Sense of urgency
- Bilingual
- Strong multitasking
- Highly reliable
- Outgoing personality
- Complex Problem-solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender
Casa Pantera
09.2024 - 04.2025
Bartender/Server
The Palomino Tavern
08.2024 - Current
Sales Associate
Dillard's
10.2023 - 08.2024
Bartender/Cocktail Server
Hush Hush
06.2021 - 05.2023
Hostess/Cashier/Server
The Shack Brew and Wings
01.2020 - Current
Prep/Cook/Line/Cashier
Chipotle Grill
01.2020 - 06.2023
Waitress/Cashier
Pei Wei
03.2019 - 08.2019
Diploma - General Studies
Americas High School