KATELYN MARTINEZ
Roanoke,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively both unsupervised and with a team.
Overview
9
9
years of professional experience
Work History
Department Secretary
Carilion Orthopedics
02.2024 - Current
- Provided administrative support for department staff members with daily activities such as photocopying and scanning documents.
- Handled confidential information in a professional manner at all times.
- Managed computer database and physical department records.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Administrative Coordinator
Carilion Orthopedics
05.2023 - 02.2024
- Provides administrative, scheduling, and customer service support to the Department, administrative staff, QM and clinical staff, to assure quality, efficient and cost effective services.
- Maintained calendars for multiple physicians.
- Gathered, entered and updated data to maintain departmental records and databases.
Ambulatory Procedure Scheduler
Carilion Orthopedics
04.2021 - 05.2023
- Performs multiple duties including: manages multiple provider schedules, constantly communicates with providers and team members about surgical procedures, answers telephone calls and communicates with patients in timely manner, coordinates all surgical care for patients, posts surgical cases to operating facilities, provides surgical case information to equipment reps as needed, demonstrates respect and compassion when speaking to both patients and employees.
Medical Office Specialist
Lewis Gale Physicians
08.2020 - 04.2021
- Provides administrative support with duties such as: welcomes and assists patients, answers incoming phone calls, schedules appointments and confirms various tests or procedures, creates and maintains electronic health records, verifies and updates medical insurance, collects co-payments and enters information in billing system, assists staff throughout the building as needed.
Front Office Associate
Express Employment Professionals
10.2019 - 03.2020
- Hired through this temporary agency to fulfill the Medical Office Specialist position with duties such as: Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts; Answer all phone calls in a professional and courteous manner; Perform all duties within HIPAA regulations; Professionally assist doctors, staff, visitors and patients.
Certified Nursing Assistant
Friendship Health and Rehab
08.2018 - 10.2019
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets; assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Kitchen Staff
IHOP
04.2015 - 06.2018
- Regularly maintained cleanliness or work areas in conformance with health codes; assessed temperatures and freshness of food items throughout restaurant; ServSafe certified; cross trained in hostess, cashier, and server positions to help with all customer needs.
Education
Advanced Diploma -
Northside High School
06.2015
Skills
- Critical Thinking
- Filing of documents and bills
- Organization and planning
- Microsoft Office Suite
- Customer service oriented
- Scheduling appointments
- Previously CPR/BLS certified
- Food safety procedures
References
References available upon request.
Timeline
Department Secretary
Carilion Orthopedics
02.2024 - Current
Administrative Coordinator
Carilion Orthopedics
05.2023 - 02.2024
Ambulatory Procedure Scheduler
Carilion Orthopedics
04.2021 - 05.2023
Medical Office Specialist
Lewis Gale Physicians
08.2020 - 04.2021
Front Office Associate
Express Employment Professionals
10.2019 - 03.2020
Certified Nursing Assistant
Friendship Health and Rehab
08.2018 - 10.2019
Kitchen Staff
IHOP
04.2015 - 06.2018
Advanced Diploma -
Northside High School
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