Katelynn Broyles
Amarillo
Summary
Resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.
Overview
6
6
years of professional experience
Work History
Supervisor
Embassy Suites by Hilton
Amarillo
02.2023 - Current
- Supervised daily operations to ensure exceptional guest experiences at the hotel.
- Monitored staff performance, providing feedback and support for continuous improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Complied with company policies, objectives and communication goals.
- Trained new employees on company policies, job duties, and performance expectations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- numerous guest interactions with a welcoming demeanor to ensure comfort in food service environment
- Addressed guest complaints promptly to guarantee satisfaction by conclusion of stay
Customer Service Representative
Untied Supermarket
Amarillo
02.2022 - 02.2023
- Assisted customers with product inquiries and store navigation.
- Processed cash and credit transactions accurately at checkout.
- Resolved customer complaints efficiently and professionally.
- Trained new staff on customer service protocols and procedures.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Handled customer transactions, ensuring accurate billing, check processing, and age compliance.
Crew Member
Braums Ice Cream And Dairy
Amarillo
03.2020 - 02.2022
- Assisted in training new crew members on procedures and service standards.
- Handled cash register transactions accurately and efficiently during busy hours.
- Followed health and safety guidelines to ensure food quality and customer safety.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Resolved customer complaints in a professional manner.
- Managed front counter responsibilities, providing excellent customer interactions and handling payments.
- Prepared ice cream desserts while adhering to cleanliness protocols.
- Worked in grill section, cooking meals according to menu specifications.
- Ensured sanitation in dishwasher area, keeping kitchen equipment clean.
- Contributed to grocery tasks by organizing stock and aiding customers as needed.
Education
High School Diploma -
Amarillo High School
Amarillo, TX05-2023
Skills
- Supervisory skills
- Adaptability to change
- Effective communication
- Decision making
- Attention to detail
- Safety protocols
- Training and mentoring
- Public speaking
- Customer relationship management
- Problem and conflict resolution
- Team building
- Cybersecurity training
- Sexual harassment training
- Sex trafficking training
- Active Shooter training
- Payment security training
- POS knowledge (MICROS/XN)
- Food handlers certified
- TABC certified
- Minor bar experience
- Cross-cultural sensitivity
- Elevated Dining service
Affiliations
Snack Pack for Kids (2023)
References
References available upon request.
Accomplishments
Candidate for employee of the year
Timeline
Supervisor
Embassy Suites by Hilton
02.2023 - Current
Customer Service Representative
Untied Supermarket
02.2022 - 02.2023
Crew Member
Braums Ice Cream And Dairy
03.2020 - 02.2022
High School Diploma -
Amarillo High School