Summary
Overview
Work History
Education
Skills
Timeline
ADDITIONAL INFORMATION
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Katelynn Crowe

Denver,NC

Summary

Experienced Shift Leader at Cookies 'n Creme ice cream shop with nearly 2 years of leadership experience. Former Division 1 collegiate athlete for 2 years, highlighting dedication and teamwork. Skilled brand Ambassador for American Eagle Outfitters and Ulta Beauty, showcasing strong communication and sales abilities. Currently excelling as an Operations/Sales Manager at American Eagle, utilizing past experience to drive results and provide exceptional customer service in a welcoming environment.

Overview

6
6
years of professional experience

Work History

Sales / Operations Manager

American Eagle Outfitters
05.2025 - Current
  • Managed inventory levels, optimizing stock management procedures for cost savings.
  • Analyzed workflow processes, identifying areas for increased productivity and accuracy.
  • Collaborated with cross-functional teams to optimize operational workflows and improve service delivery.
  • Streamlined sales forecasting processes, enhancing accuracy and efficiency in inventory management.
  • Developed training programs to enhance team performance and efficiency.
  • Oversaw daily operations, ensuring adherence to company policies and standards.
  • Developed and implemented sales strategies, enhancing team performance and achieving targets.
  • Conducted regular performance reviews, providing constructive feedback to drive individual improvement.
  • Trained and mentored junior sales staff, fostering a collaborative team environment.
  • Managed daily operations to ensure optimal store performance and customer satisfaction.
  • Trained and mentored staff, enhancing team productivity and service quality.
  • Led weekly team meetings to align goals, discuss performance, and drive accountability.
  • Ensured compliance with company policies and procedures, maintaining operational standards.

Beauty Advisor / Sales Lead

Ulta Beauty
12.2024 - 05.2025
  • Maintained knowledge of current beauty trends and product offerings to assist customers effectively.
  • Provided personalized beauty consultations to enhance customer experience and product satisfaction.
  • Educated customers on skincare regimens, resulting in increased sales of targeted products.
  • Assisted in visual merchandising to optimize product displays and create inviting shopping environments.
  • Collaborated with team members to streamline store operations and improve inventory management processes.

Brand Ambassador

American Eagle Outfitters
08.2023 - 12.2024
  • Engaged customers through product knowledge and brand storytelling.
  • Executed in-store promotions to enhance customer experience and increase sales.
  • Collaborated with team members to maintain store presentation and visual merchandising standards.
  • Monitored inventory levels, ensuring product availability for customers during peak times.
  • Collected feedback from customers to inform management of trends and improvement opportunities.

Shift Leader

Cookies n Creme Ice Cream & more, Denver, NC
09.2019 - 06.2021
  • Supervised daily operations, ensuring efficient service and product quality.
  • Trained and mentored new team members on operational procedures and customer service standards.
  • Managed inventory levels, coordinating stock replenishment to minimize shortages.
  • Implemented process improvements to enhance workflow efficiency and reduce wait times.
  • Resolved customer complaints promptly, maintaining high satisfaction levels and repeat business.

Education

Bachelor - Exercise Science

Appalachian State University
Boone, NC
05.2025

High School Diploma - undefined

East Lincoln High School
Denver, NC
05.2021

Skills

  • Positive and approachable demeanor
  • Staff training
  • Sales process optimization
  • Sales technology
  • Pipeline management
  • Sales training
  • Sales leadership
  • Collaborative mindset
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations

Timeline

Sales / Operations Manager

American Eagle Outfitters
05.2025 - Current

Beauty Advisor / Sales Lead

Ulta Beauty
12.2024 - 05.2025

Brand Ambassador

American Eagle Outfitters
08.2023 - 12.2024

Shift Leader

Cookies n Creme Ice Cream & more, Denver, NC
09.2019 - 06.2021

High School Diploma - undefined

East Lincoln High School

Bachelor - Exercise Science

Appalachian State University

ADDITIONAL INFORMATION

I offer hitting/defensive lessons to any local young softball players around me. I have been offering these lessons for about four years now. As well, I babysit in my community in my offtime.

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