Jessakah Moore
Naples,FL
Summary
Achieved significant improvements in productivity and service quality through effective management strategies. Leveraged ten years of experience to enhance team dynamics and operational efficiency. Fostered a culture of excellence in service for both internal and external clients.
Overview
10
10
years of professional experience
Work History
Business Operations Manager
CarMax
Naples FL
04.2021 - Current
- Cultivated and sustained partnerships with finance companies to secure customer loan funding.
- Clarified finance and title contract details to customers engaged in vehicle transactions.
- Evaluated stipulations from finance companies to guarantee accurate documentation from customers for timely loan funding.
- Led the establishment and development of a robust administrative team through continuous coaching and motivational strategies.
- Managed office inventory activities, including ordering, requisitions, stocking, and shipment receiving.
- Leveraged company's accounting systems to analyze reports and generate assessments.
- Directed recruitment, hiring, training, and supervision of a 16-member staff, fostering a culture of mentorship.
Assistant Business Office Manager
CarMax
Davie, FL
09.2018 - 04.2021
- Analyzed finance contracts and title documents to ensure compliance and accuracy for vehicle transactions.
- Facilitated submission of title and registration documents to DMV for efficient processing of vehicle sales.
- Facilitated submission of essential documentation to finance companies to secure loan funding.
- Assisted in establishing workflow processes to enhance daily productivity. Supported team members in implementing modifications to boost overall performance. Monitored progress to ensure continuous improvement.
- Managed office inventory operations, including ordering, requisitioning, and receiving shipments.
- Cultivated a high-performing administrative team through continuous coaching, motivation, and career development initiatives.
- Oversaw delegation of administrative duties among office staff to optimize workflow.
Lead Business Office Associate
CarMax
Daytona Beach, FL
08.2016 - 09.2018
- Maintained cleanliness and organization of reception area to enhance visitor experience.
- Welcomed incoming visitors and customers with professionalism, ensuring a positive first impression.
- Analyzed contracts and title documents to ensure compliance and accuracy for vehicle transactions.
- Executed processing of cash payments and management of large cash deposits.
Business Office Associate
CarMax
Fayetteville, NC
01.2016 - 08.2016
- Facilitated customer understanding of finance contracts and title documents.
- Facilitated processing of car payments, down payments, and payoffs.
- Facilitated efficient routing of business correspondence to appropriate departments and staff members.
- Organized package preparation for shipment pickup and courier services.
Education
High School Diploma -
Terry Sanford High School
Fayetteville, NC06.2012
Skills
- Analyzed financial company regulations and compliance requirements
- Demonstrated expertise in DMV laws and regulations to ensure compliance and informed decision-making
- Assisted in organizing training sessions for staff development Supported team members in acquiring new skills through workshops Facilitated onboarding processes for new employees
- Executed comprehensive analysis to identify and resolve intricate challenges
- Directed team management and supervision to enhance productivity and collaboration
- Executed strategic decision-making processes to enhance operational efficiency
- Assisted in preparing reports and conducting analysis to support decision-making processes Collaborated with team members to gather necessary data for comprehensive reporting Contributed to the organization of findings for clear presentation
- Facilitated clear communication among team members through verbal and written methods Supported project documentation by creating concise reports and presentations Assisted in conveying information effectively to stakeholders
- Cultivated a warm and approachable demeanor to foster positive interactions
- Demonstrated meticulous attention to detail in all tasks and projects
Timeline
Business Operations Manager
CarMax
04.2021 - Current
Assistant Business Office Manager
CarMax
09.2018 - 04.2021
Lead Business Office Associate
CarMax
08.2016 - 09.2018
Business Office Associate
CarMax
01.2016 - 08.2016
High School Diploma -
Terry Sanford High School