Katelynn Danielle Ortiz
San Antonio
Summary
Dedicated and reliable professional with extensive experience in customer service, cashier operations, and food service. Proven ability to manage POS transactions in fast-paced environments while upholding high standards of cleanliness and product quality. Strong skills in de-escalation, communication, and teamwork, with a steadfast commitment to customer satisfaction. Bilingual in English and Spanish, adept at serving a diverse customer base and eager to learn new skills to contribute to team and company success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Grocery/Cashier Associate
Pullman Market
03.2024 - 2025
- Duties include stocking, fronting, and overall upkeep of the grocery department.
- Executed POS transactions in high-speed environment ensuring customer service.
- Collaborated with multiple departments to ensure smooth operations.
- Acquired skills in multiple areas to enhance team versatility.
CSA/Personal Shopper
H-E-B, Lp
12.2021 - 11.2023
- Duties included bagging customer groceries, loading/unloading as needed.
- Collected items for orders and organized them into designated areas.
- Selected top-quality items for each customer.
- Maintained high standards by conducting thorough quality checks.
Cashier
Corner Bakery
07.2021 - 12.2021
- Maintained consistency in recipe execution.
- Guided new employees through initial training programs.
- Managed cash transactions efficiently.
- Maintained cleanliness and organization in the expo area.
- Supported back-end operations to ensure workflow efficiency.
- Oversaw regular upkeep of restaurant environment.
- Crafted a variety of specialty beverages.
Education
Baking And Pastry
Culinary Institute of America
San Antonio, TXBiology
San Antonio College
San Antonio, TX2028
Skills
- Leadership skills
- Communication
- Deescalation
- Interpersonal skills
- Work ethic
- Reliable
- Excellent customer service
- Cash handling expertise
- POS system operation
- Willingness to learn
- Customer service
- Order filling
- Inventory tracking
- Cashier experience
LANGUAGES
English
Spanish
Certification
- Tabc
- Food handlers
- Drivers license
Timeline
Grocery/Cashier Associate
Pullman Market
03.2024 - 2025
CSA/Personal Shopper
H-E-B, Lp
12.2021 - 11.2023
Cashier
Corner Bakery
07.2021 - 12.2021
Baking And Pastry
Culinary Institute of America
Biology
San Antonio College
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