Katelynn Donath
Dubuque
Summary
Experienced administrative professional with excellent customer service, time management and multitasking abilities. Skilled at problem solving and conflict resolution and able to help encourage teamwork. Proficient in learning new tasks quickly and exceeding expectations.
Overview
10
10
years of professional experience
Work History
OS&D Coordinator
Hirschbach Motor Lines
Dubuque
01.2022 - 04.2025
- Prioritizing workloads and problem solving to ensure drivers are getting the most efficient resolution for their hold ups
- Contact customers for direction on rejected product, load shifts, and other cargo issues
- Assist drivers in rejected product and trailer issues such as transloads, reworks, and overweight issues
- Contact Food banks, fire houses and soup kitchens for rejected product to keep driver's moving
- Request additional charges from Customer for driver's holding/ additional out of route miles
- Ensure drivers, Driver Leaders, and CSRs are staying up to date on disposition with timely communication
Assistant Claims
Sedgwick
Dubuque
12.2019 - 12.2021
- Communicate effectively with staff, including members from other rotations to meet deadlines
- Review outstanding requests and redirect workloads to complete projects on time
- Set up and enter various new claims and upload to system
- Review, prepare, create, and/or send letters, reports, and forms
- Input and review notes/diaries as instructed
- Process mail; handle filing, faxing, and photocopying
Customer Service
Hy-Vee
Dubuque
10.2015 - 07.2019
- Helped customers complete purchases, locate items and join reward program to promote loyalty, satisfaction and sales numbers
- Answered questions about store policies and concerns to support positive customer experiences
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
- Managed efficient cash register operations, including scanning items and processing payments
- Issued receipts and processed refunds, credits, or exchanges
- Answered phone calls and directed them to appropriate department
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Education
High School Diploma -
Wahlert High School
Timeline
OS&D Coordinator
Hirschbach Motor Lines
01.2022 - 04.2025
Assistant Claims
Sedgwick
12.2019 - 12.2021
Customer Service
Hy-Vee
10.2015 - 07.2019
High School Diploma -
Wahlert High School