KateLynn Duff
Manning,IA
Summary
Dynamic and customer-focused professional with experience at Scooters Coffee Shop, excelling in high-quality beverage preparation and fostering customer loyalty. Recognized for exceptional attention to detail and effective teamwork, I thrive in fast-paced environments, ensuring satisfaction through active listening and personalized service. Adaptable and reliable, I consistently promote a welcoming atmosphere. I was given the Heart of Gold award by fellow coworkers and admin for the previous school year despite only being there a few months. I believe at both locations I made a positive impact and plan to do the same at any position offered in the future.
Overview
2
2
years of professional experience
Work History
Barista
Scooters Coffee Shop
12.2025 - Current
- Prepared and served high-quality beverages, ensuring customer satisfaction and consistency in taste.
- Operated espresso machines and brewing equipment, maintaining cleanliness and functionality.
- Assisted customers with menu selections, providing personalized recommendations to enhance their experience.
- Managed cash register transactions accurately, balancing cash drawer at end of shift.
- Collaborated with team members to maintain efficient service flow during peak hours.
- Developed rapport with regular customers, fostering loyalty through exceptional service experiences.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Head Start/Early Head Start Substitute Teacher
West Central Community Action
08.2024 - 12.2025
- Developed and implemented lesson plans to meet diverse student needs.
- Managed classroom behavior to create a positive learning environment.
- Adapted teaching methods based on individual student learning styles.
- Collaborated with teachers to support curriculum goals and objectives.
- Communicated effectively with parents regarding student progress and behavior.
- Fostered relationships with students to encourage engagement and participation.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
Education
Bachelor of Arts - Elementary Education
Buena Vista University
Storm Lake, IA05.2026
Associate of Arts - Elementary Education
Des Moines Area Community College
Ankeny, IA05.2024
High School Diploma -
IKM-Manning High School
Manning, IA05.2022
Skills
Time management
Friendly and outgoing
Attention to detail
Team player
Active listener
Adaptive and creative
Decision-making
Positive and professional
Calm demeanor
Adaptable and flexible
Customer service
Teamwork and collaboration
Reliable and dependable
Hospitality and professionalism
Active listening
Multitasking
Organizational skills
Excellent communication
Conflict resolution
Timeline
Barista
Scooters Coffee Shop
12.2025 - Current
Head Start/Early Head Start Substitute Teacher
West Central Community Action
08.2024 - 12.2025
Bachelor of Arts - Elementary Education
Buena Vista University
Associate of Arts - Elementary Education
Des Moines Area Community College
High School Diploma -
IKM-Manning High School