Katelynn Dugan

• Enhanced patient satisfaction through a welcoming environment, ensuring positive experiences.
• Facilitated prompt blood draws for critical patients, improving response times.
• Mentored new phlebotomists, fostering a culture of continuous learning.
• Provided compassionate support during blood draws, alleviating patient anxiety.
• Specimen processing and data entry. Maintained a clean, safe, and organized work environment
• Provided targeted education to recently hired staff
• Exhibited commitment to enhancing overall patient well-being
• Handled calls effectively within lab environment.

•Performed training in pediatric specimen collection.

•Conducted DWI draw procedures

•Participated in continuing education to stay current with phlebotomy practices

• Delivered compassionate care, educate patients, enhance experience, improve clinic efficiency.
• Implemented new techniques for blood collection, reducing discomfort, improving patient satisfaction.
• Streamlined processes to decrease wait times, increasing overall clinic efficiency.
• Managed accurate blood sample labeling and delivery, boosting test reliability.
• Supported medical staff in procedures, ensuring smooth operations and high-quality care.
• Coordinated patient care workflow while mastering phlebotomy techniques, demonstrating strong multitasking abilities and commitment to exceptional healthcare delivery.
• •Managed dual responsibilities in reception and medical assistance, ensuring accurate documentation and seamless communication between departments.

• Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
• Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.
• Maintained accurate records of all lease agreements, rent payments, and tenant information for easy retrieval when needed.
• Increased tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
• Demonstrated respect, friendliness and willingness to help wherever
• Maintained open communication channels between property management, maintenance staff, and tenants to ensure a streamlined living experience for all residents.
• Streamlined the leasing process for prospective tenants through efficient application review and documentation management.