Open To Work
Katelynn Hammac
Pensacola,FL
Summary
Dynamic professional with a proven track record at Navy Federal Credit Union, excelling in high-volume environments. Recognized for outstanding problem-solving and effective communication skills, I consistently achieved goals while managing complex projects. My certifications in firefighting and emergency response further enhance my ability to perform under pressure and contribute to team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cardroom Supervisor
Pensacola Greyhound Track and Poker Rooms
08.2021 - Current
- Supervised daily operations to ensure efficient workflow among team members.
- Maintained balanced cash drawer of 65,000 while managing tables.
- Trained new employees on safety protocols and operational procedures.
- Led crew in promptly resolving player conflicts and dealer errors.
- Assisted with technical updates and troubleshooting of tournament software.
- Executed basic IT tasks, including rebooting printers and Wi-Fi connections.
- Earned recognition as Employee of the Month for April 2022 due to outstanding performance.
Mortgage Processor I
Navy Federal Credit Union
05.2019 - 10.2020
- Managed an active and growing caseload while meeting departmental goals and SLAs for timely processing.
- Awarded as part of 2019 Refinance Processing Team of the Year.
- Regulated active loans and organized files to comply with VA and Navy Federal guidelines.
- Maintained effective communication with borrowers and external businesses to gather necessary documentation.
- Assisted Workforce Management with program updates and recommendations for enhanced workflow efficiency.
- Handled multiple projects simultaneously, including daily assignments and team Blitz work.
- Educated and trained new team members on department guidelines and loan protocols.
- Reviewed loan applications for accuracy and completeness, ensuring compliance with policies.
Volunteer Firefighter
Escambia County Fire Rescue
01.2017 - 01.2020
- First Responder Certified
- CPR Certified
- Fire Fighter I Certified
- Hazmat Awareness and Operations Certified
- Wildland Fire I Certified
Delinquency Control Counselor III
Navy Federal Credit Union
11.2017 - 05.2019
- Generated daily reports and optimized paperwork flow for efficiency.
- Excelled in high-volume call environments, resulting in promotion to higher-tier department.
- Managed specific accounts monthly, resolving member needs through expert knowledge of Navy Federal services and policies.
- Conducted research on additional accounts and options beyond primary call responsibilities.
- Ensured timely account cures met due dates through diligent follow-up.
- Achieved Exceeds Expectations rating on annual production review.
- Recognized monthly for meeting goals and KPIs in collections and account management.
- Maintained comprehensive records of all client interactions and progress updates.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO08-2027
Skills
- First responder certification
- CPR certification
- Firefighter I certification
- Hazmat operations awareness
- Wildland firefighter I certification
- High-volume work efficiency
- Technological proficiency
- Word processing expertise
- Spreadsheet proficiency
- Innovative problem-solving
- Multitasking abilities
- Effective communication
- Strong work ethic
- Time management
- Pressure handling skills
- Product knowledge
- Team collaboration
- Independent work capability
- Attention to detail
Certification
- Adobe Works, Premier Pro, Photoshop, Dreamweaver, Adobe Flash
- Microsoft Office, Word, Excel, PowerPoint, NMLS,
Volunteer Experience
Volunteer Firefighter, Escambia County Fire Rescue, First Responder Certified, CPR Certified, Fire Fighter I Certified, Hazmat Awareness and Operations Certified, Wildland Fire I Certified
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridSalary Range
$2/hr - $30/hrTimeline
Cardroom Supervisor
Pensacola Greyhound Track and Poker Rooms
08.2021 - Current
Mortgage Processor I
Navy Federal Credit Union
05.2019 - 10.2020
Delinquency Control Counselor III
Navy Federal Credit Union
11.2017 - 05.2019
Volunteer Firefighter
Escambia County Fire Rescue
01.2017 - 01.2020
Bachelor of Science - Criminal Justice
Colorado Technical University