Katelynn Kornack
Poulsbo,WA
Summary
Customer-focused Retail Associate with a strong understanding of retail dynamics and customer service standards. Skilled in leading teams to deliver quality product recommendations and solutions that meet customer needs and exceed expectations. Dedicated to driving sales and enhancing the customer experience through effective execution of service initiatives and team collaboration.
Overview
7
7
years of professional experience
Work History
Sales Associate
Walmart
Poulsbo, WA
09.2024 - Current
- Order Picking: Accurately pick customer orders based on online or in-store requests, ensuring all items are in good condition and meet quality standards.
- Inventory Management: Assist in maintaining inventory levels by ensuring proper stock levels and restocking shelves as needed to fulfill customer orders.
- Product Knowledge: Stay informed about Walmart’s product offerings, promotions, and store layout to efficiently locate and pick items.
- Packing Orders: Pack picked items in a secure and efficient manner, ensuring that items are packaged according to store standards for pickup or delivery.
- Quality Control: Inspect items for quality, expiration dates, and any potential damage before packing, ensuring customers receive their products in optimal condition.
- Customer Service: Provide excellent customer service by ensuring all orders are picked correctly and on time. Communicate with customers as needed regarding order status, substitutions, or availability issues.
- Order Fulfillment: Assist with preparing orders for customer pickup or delivery, ensuring they are ready on time and meet all quality standards.
- Efficiency and Speed: Work quickly and efficiently to meet daily order fulfillment targets while maintaining accuracy and attention to detail.
- Team Collaboration: Work collaboratively with other team members, including department managers and fellow associates, to ensure smooth operations and achieve store goals.
- Safety and Cleanliness: Follow all safety protocols while handling products and ensure the work area is clean and organized to prevent accidents and maintain an efficient workflow.
Customer Service Representative
Autoglass company
Poulsbo, WA
05.2023 - 09.2024
- Customer Interaction: Answer incoming calls, emails, and online inquiries in a professional and timely manner, addressing customer concerns and providing product/service information.
- Appointment Scheduling: Coordinate and schedule appointments for windshield repairs, replacements, and other auto glass services, ensuring efficient use of technicians' time.
- Order Processing: Accurately process service orders, including gathering vehicle information, confirming customer details, and ensuring all necessary paperwork is completed.
- Claims Management: Assist customers in filing insurance claims, guiding them through the process, and following up to ensure timely resolution.
- Issue Resolution: Handle customer complaints or concerns with a focus on problem-solving, ensuring customer satisfaction and maintaining the company’s reputation for quality service.
- Product Knowledge: Stay informed about company products, services, and pricing to accurately advise customers and recommend appropriate solutions for their needs.
- Data Entry & Record Keeping: Maintain accurate customer records, service histories, and appointment schedules in the company’s CRM or order management system.
- Team Collaboration: Work closely with the operations, sales, and technician teams to ensure seamless service delivery and effective communication.
- Follow-up Communication: Reach out to customers post-service to confirm satisfaction and encourage feedback on the service experience.
Assistant Manager
Chipotle
Poulsbo, WA
04.2022 - 09.2024
- Team Leadership: Assist in leading a team of employees to deliver excellent customer service while promoting teamwork and a positive working environment.
- Operations Management: Oversee daily operations, including opening and closing the store, ensuring the location is always clean, organized, and fully stocked.
- Training & Development: Assist in the training and development of new team members, ensuring they understand Chipotle’s standards, policies, and customer service expectations.
- Customer Experience: Ensure each guest receives a consistently great experience by addressing their needs promptly and resolving any issues in a professional manner.
- Quality Control: Ensure food quality, preparation, and safety standards are maintained at all times in line with Chipotle’s health and safety regulations.
- Inventory & Ordering: Assist with inventory management, ordering supplies, and maintaining proper stock levels to support the store’s operations.
- Cash Handling & Financial Oversight: Assist in managing cash flow, processing transactions, and ensuring daily financial tasks are completed accurately and efficiently.
- Performance Tracking: Help track team performance, provide constructive feedback, and support the store manager in conducting regular performance reviews.
- Health & Safety Compliance: Ensure the store complies with all local, state, and federal regulations, including food safety and workplace safety standards.
- Communication: Communicate effectively with both team members and customers, ensuring that issues are addressed, feedback is relayed, and goals are met.
Sales Associate
Nordstrom
Tacoma, WA
01.2019 - 01.2022
- Customer Engagement: Greet, assist, and build relationships with customers in-store and over the phone, providing a high level of service that drives customer loyalty.
- Sales Support: Actively engage with customers to understand their needs, recommend products, and close sales in line with store targets.
- Phone Management: Professionally answer incoming phone calls, provide product information, process orders, check stock, and assist with customer inquiries in a timely manner.
- Product Knowledge: Stay informed about the latest products, promotions, and seasonal trends to offer relevant advice to customers.
- Store Maintenance: Ensure the sales floor is well-organized, fully stocked, and visually appealing in accordance with Nordstrom's standards.
- Team Collaboration: Work closely with team members to achieve store sales goals and support company initiatives.
- Customer Follow-Up: Reach out to customers for follow-ups on purchases, provide product recommendations, and encourage repeat business.
- Technology Utilization: Use store systems to look up product availability, process transactions, and manage customer information.
Education
High School Diploma -
Grad Solutions
Phoenix, AZ05-2015
Skills
- Customer Service Excellence
- Attention to Detail
- Leadership
- Communication Skills
- Time Management & Efficiency
Timeline
Sales Associate
Walmart
09.2024 - Current
Customer Service Representative
Autoglass company
05.2023 - 09.2024
Assistant Manager
Chipotle
04.2022 - 09.2024
Sales Associate
Nordstrom
01.2019 - 01.2022
High School Diploma -
Grad Solutions