Katelynn Marquardt
Moorhead,MN
Summary
Dynamic professional with a proven track record in nurturing environments and enhancing safety, demonstrated at First Presbyterian Church. Excelled in team management and customer service, significantly improving social skills and safety protocols. Holds Infant and Adult CPR and First Aid certifications, showcasing a blend of empathy and safety awareness.
Experienced with creating positive guest interactions and maintaining welcoming environment. Utilizes effective communication and problem-solving skills to handle guest inquiries and issues. Track record of ensuring high levels of customer satisfaction and seamless daily operations.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Michelle's Table
01.2026 - Current
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Documented customer orders and conveyed special requests to kitchen staff.
Resident Assistant
Concordia College
02.2025 - Current
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Developed educational programs focusing on topics such as time management, study habits, and stress reduction techniques to promote academic success among residents.
Lifeguard Assistant Manager
City of Willmar - Parks and Recreation
05.2022 - 08.2024
- Developed strong relationships with local emergency services professionals, ensuring seamless coordination during critical situations.
- Streamlined communication channels within the team by establishing clear protocols regarding incident reporting and information sharing.
- Increased pool attendance by organizing engaging community events and swimming competitions.
- Promoted water safety awareness through educational presentations at local schools and community events.
- Reduced response times to aquatic emergencies through regular team practice sessions and evaluations.
- Mentored junior lifeguards, sharing valuable insights and experiences to help them grow in their roles and perform more effectively.
- Enforced facility rules consistently for the well-being of all patrons while maintaining a positive atmosphere at the pool area.
- Scheduled, coordinated and conducted in-service training for [Number] lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
Nursery Caregiver
First Presbyterian Church
02.2022 - 07.2024
- Promoted a safe and nurturing environment for infants and toddlers, ensuring their physical and emotional wellbeing.
- Maintained accurate records of each child''s daily activities, observations, and any pertinent health information for parent reference.
- Improved social skills among children by facilitating group play activities and promoting healthy communication habits.
- Organized stimulating learning spaces that encouraged exploration while maintaining safety standards at all times.
- Assisted young learners with improving fine motor skills through engaging activities such as arts and crafts projects.
- Established clear expectations for behavior that fostered respect among peers within the nursery setting.
Banquet Server
TPI Hospitality
10.2022 - 07.2024
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Arranged linens and table settings according to seating plan and event theme.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
Education
Bachelor of Science - Biology Pre-Med
Concordia College
Moorhead, MN05-2028
High School Diploma -
Kerkhoven-Murdock-Sunburg
Kerkhoven, MN05-2024
Skills
- Patience and Empathy
- Safety awareness
- Infant CPR Certification
- First Aid Training
- Team Management
- Incident Reporting
- Scheduling Coordination
- Time Management
- Strong teamwork
- Customer Service
- Time management
- Strong work ethic
- Problem-solving
Timeline
Front of House Employee
Michelle's Table
01.2026 - Current
Resident Assistant
Concordia College
02.2025 - Current
Banquet Server
TPI Hospitality
10.2022 - 07.2024
Lifeguard Assistant Manager
City of Willmar - Parks and Recreation
05.2022 - 08.2024
Nursery Caregiver
First Presbyterian Church
02.2022 - 07.2024
Bachelor of Science - Biology Pre-Med
Concordia College
High School Diploma -
Kerkhoven-Murdock-Sunburg