Summary
Overview
Work History
Education
Skills
Timeline
Barista

Katelynn Mattfield

New Carlisle,OH

Summary

Dynamic and engaging professional with a proven track record at Kroger, adept at fostering positive customer experiences through exceptional service and efficient time management. Skilled in team collaboration and multitasking, I excel in fast-paced environments, significantly improving sales through personalized service. Renowned for attention to detail and a friendly, outgoing demeanor, I consistently enhance team productivity and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Barista

Kroger
11.2022 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Ice Cream Server

DJ's Chill N Grill
05.2021 - 09.2021
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Handled cash transactions accurately, promoting trust between the business and its customers.

Education

High School Diploma -

Tecumseh High School
New Carlisle, OH
03-2024

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • People Person
  • Multitasking and organization
  • Clear communication
  • Verbal and written communication
  • Team collaboration

Timeline

Barista

Kroger
11.2022 - Current

Ice Cream Server

DJ's Chill N Grill
05.2021 - 09.2021

High School Diploma -

Tecumseh High School

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Katelynn Mattfield