Katelynn Abel
Rachel
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
CUSTOMER SERVICE REPRESENTATIVE
EVERSTAFF
10.2019 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
waitress
Three ways inn
04.2016 - 01.2018
- Replenished beverages when necessary.
- Assisted other wait staff members in times of heavy customer traffic.
- Bussed tables as needed during peak hours.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Processed payments accurately using cash registers or POS systems.
- Prepared checks accurately and processed payments promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Took orders for food and drinks and delivered them to guests.
hostess
Texas roadhouse
02.2016 - 04.2016
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Greeted guests upon arrival and escorted them to their tables.
customer service specialist
Jcpenney
08.2015 - 01.2016
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Assisted customers with finding the right product for their needs.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Stocked shelves with merchandise according to company standards.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
Education
Pharmacy Technician -
Martinsburg College
Martinsburg, WV 05.2021 - 11.2021
High school -
East fairmont high school
Fairmont, wv 08.2012 - 05/2016
Skills
- CRM software
- Problem solving
- Critical thinking
- Call management
- Complaint resolution
- Call center operations
- Relationship building
- Active listening
- Effective communication
- Time management
- Team collaboration
- Negotiation strategies
- Positive and professional
- Microsoft office expertise
- Multitasking and organization
- Email management
- Microsoft Excel
- Empathy and patience
References
- Amanda Lemley - 304-657-1276
- Shauna Brewer - 304-657-5591
- Kaylea Toothman - 304-694-0611
Timeline
Pharmacy Technician -
Martinsburg College
05.2021 - 11.2021
CUSTOMER SERVICE REPRESENTATIVE
EVERSTAFF
10.2019 - Current
waitress
Three ways inn
04.2016 - 01.2018
hostess
Texas roadhouse
02.2016 - 04.2016
customer service specialist
Jcpenney
08.2015 - 01.2016
High school -
East fairmont high school
08.2012 - 05/2016