Katelynn Miller
Colorado Satellite Broadcasting, Inc.
Wichita,KS
2011
years of professional experience
1
Certification
Motivated and compassionate professional eager to transition into a Peer Support/Recovery Coach role. Brings strong personal dedication to recovery advocacy, active listening skills, and a commitment to empowering individuals through their healing and wellness journeys.
Work History
Cleaning Contractor
- Cleaned homes that were under construction, newly constructed homes, model homes, residential homes, and hotel rooms.
- Cleaned residential and commercial spaces using proper chemicals, tools, and safety procedures.
- Vacuumed, mopped, and swept floors while following client cleaning standards and schedules.
- Replenished supplies and organized cleaning equipment for efficient daily operations.
Customer Care Representative
- Utilized strong articulation with customers over the telephone or email.
- Received inbound and performed outbound calls, answering any billing questions or concern.
- Implemented credits to accounts, utilizing discretion and sound judgment.
- Performed electronic transactions.
- Assured customer privacy and protection.
- Retained customers who were considering canceling service or switching over to competitors.
- Handled overflow from other departments.
- Devised payment plans for past due or inactive accounts due to nonpayment.
Technical Customer Support Representative
- Resolved customer issues for aqueous solution quality instrumentation through phone and email support.
- Diagnosed product, software, and connectivity problems using technical troubleshooting procedures.
- Documented cases, resolutions, and follow-up actions in Oracle.
- Guided customers through installation, calibration, and basic product setup steps.
- Issued warranties and assisted in the return of equipment, when all troubleshooting had been exhausted.
Technical Support Representative
- Performed exceptional customer service and technical support over the telephone related to TiVo DVRs and various related products.
- Diagnosed hardware, software, and connectivity problems using troubleshooting scripts.
- Documented support interactions and case updates in the ticketing system.
- Continued to exceed metric standards for Center Partners and TiVo.
Programming Coordinator
10 Months- Coordinated daily programming schedules for satellite broadcasting operations.
- Monitored feed changes, resolving schedule conflicts with production teams to ensure uninterrupted programming.
- Maintained broadcast automation records, enabling seamless content delivery for multiple programming platforms.
- Collaborated with a team to generate innovative ideas to ensure a cutting edge, new outfit for various programming platforms.
- Authored synopses that would be utilized by the consumer to select what they wished to view on PayPerView and linear programming.
- Supported the marketing team by analyzing strategies to enhance profitability.
CO BFB/PCR Laboratory Technician III
- Adhered to protocols during the performance of tests associated with the testing for Acidovorax avenae susp. citrulli, as well as researched for new ways to improve protocols.
- Performed immunological and pathogenicity assays.
- Prepared and ran samples for real-time PCR testing.
- Employed aseptic techniques to culture and purify bacterial pathogens
- Prepared reagents used for real-time PCR.
- Multi-tasked and prioritized for the smooth operations of the Bacterial Fruit Blotch (BFB) department
- Regularly corresponded with clientele, in order to address any concerns.
- Documented test results accurately in laboratory information systems and batch records, as well as generated certification.
- Documented weekly spreadsheets regarding progress of grow-out testing.
- Managed the organization and customer service of the BFB department.
- Maintained compliance with safety procedures, GLP requirements, and contamination controls.
Research Assistant
9 Months- Conducted a series of experiments to verify the advertised claims of the use of chitosan in agriculture for Agrihouse, Inc.
- Reviewed literature to support study design, background research, and hypothesis development.
- Collected research data using standardized protocols and maintained accurate project records.
- Entered and cleaned data in Excel for analysis readiness.
- Utilized good laboratory practices.
Education
Bachelor of Science - Microbiology
- Completion of the Biotechnology Interdisciplinary Studies Program
- Worked at least 20 hrs/week while maintaining a 16-18 credit course load
Skills
Customer relations expertise
Multitasking and organization
Microsoft Office proficiency
Proficient typing skills
Effective communication skills
Team collaboration
Strong work ethic
Motivation and initiative
Excellent problem solving capabilities
Certification
- Peer Support Certification in the state of Arizona from the Colorado River Behavioral Health System -February 24, 2023
- I am currently looking into what I need to achieve in order to obtain the Peer Support Certification in the state of Kansas.
Timeline
Programming Coordinator
Colorado Satellite Broadcasting, Inc.
01.2010 - 11.2010Read More
Research Assistant
Colorado State University
03.2007 - 12.2007Read More
Cleaning Contractor
Worked Both for Myself and Various Employers Throughout the Years
2000 - 2026Read More
Customer Care Representative
Rise Broadband
2017 - 2017Read More
Technical Customer Support Representative
Hach Company Via PrimeSource Staffing
2015 - 2015Read More
Technical Support Representative
Center Partners
2012 - 2014Read More
CO BFB/PCR Laboratory Technician III
Eurofins STA Laboratories, Inc.
2008 - 2009Read More
Colorado State University
Bachelor of Science from Microbiology
Read More