Katelynn Ojeda
San antonio
Summary
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Overview
3
3
years of professional experience
Work History
Team Member
Bill Millers Bar-B-Q
04.2023 - 09.2024
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety and sanitation standards.
- Collaborated with team members to maintain smooth operations during peak hours.
- Assisted in food preparation and assembly, contributing to timely order fulfillment.
- Managed inventory levels by monitoring stock and restocking supplies as needed.
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Trained new team members by relaying information on company procedures and safety requirements.
Team Leader
Whataburger
03.2022 - 04.2023
- Trained new employees on operational procedures and customer service best practices.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Enhanced customer experience through timely service delivery and proactive problem-solving initiatives.
- Monitored compliance with health and safety regulations, fostering a safe work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Education
High School Diploma -
Highlands High School
San Antonio, TXSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Dependability and reliability
- Cash handling
- Proficient in [Microsoft Word, Google Doc, PowerPoint, and Gmail]
Timeline
Team Member
Bill Millers Bar-B-Q
04.2023 - 09.2024
Team Leader
Whataburger
03.2022 - 04.2023
High School Diploma -
Highlands High School