Katelynn Viruet
Kissimmee
Summary
Dynamic and results-driven professional with extensive experience, excelling in customer service and crew leadership. Proven track record in employee training and optimizing operations, enhancing efficiency and satisfaction. Skilled in multitasking and maintaining workplace safety, consistently delivering exceptional dining experiences while fostering team collaboration.
Overview
6
6
years of professional experience
Work History
Server
Anthony’s Coal Fired Pizza
Orlando, Florida
08.2023 - 03.2024
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Trained and mentored new staff on service standards and operational procedures.
- Collaborated with kitchen staff to ensure accurate meal preparation and presentation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Crew Member, Shift Manager
ShakeShack
Orlando, FL
03.2023 - 02.2024
- Supervised and trained team members to enhance service quality and efficiency.
- Managed daily operations, ensuring adherence to health and safety standards.
- Implemented process improvements, reducing order fulfillment time and enhancing customer satisfaction.
- Optimized workforce management by organizing shift schedules and resource allocation.
- Resolved customer complaints promptly, maintaining brand loyalty and positive dining experiences.
Quick Service, Shift Lead
Chefs De France, Walt Disney World
Orlando, FL
10.2021 - 02.2023
- Supervised team operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored new staff on operational procedures and best practices.
- Managed shift scheduling, optimizing labor resources for efficiency and coverage.
- Coordinated inventory management, tracking stock levels and reducing waste.
Server
The Cheesecake Factory
Orlando, Florida
11.2019 - 12.2021
- Delivered exceptional customer service in a fast-paced dining environment.
- Coordinated with kitchen team to guarantee prompt meal preparation and service.
- Managed payments and processed transactions using POS systems efficiently.
- Enhanced guest experience by maintaining a clean and organized dining environment.
- Assisted in training new servers on menu knowledge and service standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cashier, Grocery
Lucky’s Market
Orlando, Florida
09.2018 - 11.2019
- Facilitated smooth customer transactions through point-of-sale systems.
- Maintained accurate cash drawer and balanced daily receipts.
- Assisted customers with product inquiries and handled returns effectively.
- Collaborated with team members to improve store organization and presentation.
- Restocked and organized merchandise in front lanes.
Pizza Delivery Driver
Pizza Hut
Kissimmee, FL
06.2018 - 09.2018
- Delivered pizzas promptly, ensuring customer satisfaction through accurate order completion.
- Navigated diverse routes efficiently, minimizing delivery times and enhancing service quality.
- Upheld safety standards by preserving vehicle functionality and cleanliness.
- Interacted with customers professionally, addressing inquiries and resolving issues effectively.
Cashier
Target
Orlando, Fl.
10.2017 - 01.2018
- Handled customer transactions swiftly, ensuring correct cash management.
- Ensured checkout area remained clean and organized to boost customer satisfaction.
- Provided expert assistance and a friendly approach to customer questions.
- Operated point-of-sale systems efficiently to facilitate smooth transactions.
Education
High School Diploma -
Heritage Christian School
Kissimmee, Fl.Associate of Science - Biomedical Sciences
Valencia College
Kissimmee, FLSkills
- Customer service focus
- Employee training
- Crew leadership
- Teamwork and collaboration
- Multitasking and prioritizing
- Workplace safety
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Server
Anthony’s Coal Fired Pizza
08.2023 - 03.2024
Crew Member, Shift Manager
ShakeShack
03.2023 - 02.2024
Quick Service, Shift Lead
Chefs De France, Walt Disney World
10.2021 - 02.2023
Server
The Cheesecake Factory
11.2019 - 12.2021
Cashier, Grocery
Lucky’s Market
09.2018 - 11.2019
Pizza Delivery Driver
Pizza Hut
06.2018 - 09.2018
Cashier
Target
10.2017 - 01.2018
High School Diploma -
Heritage Christian School
Associate of Science - Biomedical Sciences
Valencia College