Katie Vidal
Orlando,USA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Sonnys BBQ
Orlando, Florida
02.2026 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed orders accurately and efficiently using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Upsold menu items to enhance guest experience and increase sales potential.
- Prepared beverage orders, ensuring quality standards were consistently met.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
Bartender Apprentice
Aloma Cinema Grill
Winter Park, Florida
08.2025 - 02.2026
- Engaged with customers to deliver tailored service and personalized recommendations.
- Assisted bartenders in creating signature cocktails and drinks.
- Prepared and served a variety of beverages to customers.
- Collaborated with kitchen staff to ensure timely drink service.
- Followed safety and health regulations while serving alcohol.
- Cultivated strong customer relationships, fostering loyalty and repeat business.
- Answered customer inquiries about menu items and services, enhancing overall guest experience.
MANAGER
Aloma Cinema Grill
Winter Park, Florida
10.2023 - 02.2026
- Led and motivated employees to enhance productivity and engagement.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Increased employee morale and reduced turnover by implementing a comprehensive rewards and recognition program.
- Cultivated a strong company culture emphasizing employee engagement, collaboration, and continuous learning.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Developed and maintained relationships with customers and suppliers through account development.
SERVER
Aloma Cinema Grill
Winter Park, FL
05.2021 - 02.2026
- Delivered food and beverages with promptness and attention to individual customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Coordinated with team members during peak shifts to ensure efficient workflow and enhance guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Ensured clean and orderly dining area, contributing to positive guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
SHIFT LEAD
Dunkin' Brands
09.2024 - 04.2025
- Maintained clean, organized, and safe work areas to enhance efficiency and ensure team safety.
- Resolved customer complaints professionally, improving customer satisfaction.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Implemented efficient methods to complete tasks effectively.
- Completed jobs quickly and accurately, supporting overall team success.
- Mastered necessary tasks promptly to improve work efficiency.
- Operated register to process payments and collect cash payment for order totals.
TEAM MEMBER
Dunkin' Brands
Orlando, FL
03.2021 - 05.2021
- Maintained clean, organized, and safe work areas to support team efficiency and safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Completed jobs promptly and accurately to support overall team success.
- Addressed and resolved customer complaints in polite and professional manner.
- Maintained productive, efficient a productive, efficient approach to all tasks.
- Gained strong customer service and product knowledge skills to improve service quality and team effectiveness.
- Operated register to process payments and collect cash payments for order totals.
Education
Associate Of General Studies - Elementary Education
Valencia College
Orlando, FL05.2023
Bachelor's - Elementary Education
University of Central Florida
Orlando, FLSkills
- Guest service
- Customer service focus
- Customer service management
- Sales proficiency
- Sales and upselling
- Conflict resolution
- Complaint resolution
- Team motivation
- Team leadership
- Team supervision
- Team collaboration
- Crew coordination
- Staff training
- Employee training
- Coaching and mentoring
- Staff education and training
- Workplace safety
- Operations management
- Operations monitoring
- Loss prevention
- Quality control
- Inventory management
- Daily workflows
- Goal tracking
- Work delegation
- Assigning work
- Rules enforcement
- Policy enforcement
- Policy and procedure enforcement
- Training assistance
- Relationship management
- Knowledge sharing
- Detail-oriented
- Time management
- Verbal communication
- Active listening
- Organizational abilities
- Positive attitude
- Problem-solving
- Creative problem solving
- Performance improvement
- Issue resolution
- Role modeling
- Team-building activities
- Drawer assignments
- Verbal communication
- Shift checklists
- Team-building activities
- Detail-oriented
- Active listening
- Organizational abilities
- Time management
Certification
Servsafe
Timeline
Server
Sonnys BBQ
02.2026 - Current
Bartender Apprentice
Aloma Cinema Grill
08.2025 - 02.2026
SHIFT LEAD
Dunkin' Brands
09.2024 - 04.2025
MANAGER
Aloma Cinema Grill
10.2023 - 02.2026
SERVER
Aloma Cinema Grill
05.2021 - 02.2026
TEAM MEMBER
Dunkin' Brands
03.2021 - 05.2021
Associate Of General Studies - Elementary Education
Valencia College
Bachelor's - Elementary Education
University of Central Florida