Katelynn Jimenez
New York,NY
Summary
Diligent Manager with proven ability to lead teams in delivering exceptional service quality. Successfully managed service operations, ensuring customer satisfaction and resolving issues effectively. Demonstrated strong leadership and problem-solving skills to enhance team performance and client experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Leader
Chipotle Mexican Grill
05.2023 - Current
- Led team in high-volume service environment, ensuring efficient operations and customer satisfaction.
- Trained and mentored staff on food safety standards and operational procedures.
- Implemented process improvements that enhanced service speed and accuracy.
- Managed inventory levels and conducted regular audits to minimize waste.
- Enforced food safety protocols, achieving compliance with health regulations during inspections.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Direct Support Professional
Beacon Specialized Living
04.2022 - 01.2023
- Provided personalized support to individuals with developmental disabilities, enhancing daily living skills and independence.
- Assisted clients in developing social skills through structured activities, fostering positive interactions and community integration.
- Implemented individualized care plans while collaborating with interdisciplinary teams to ensure comprehensive service delivery.
- Monitored client progress, documenting behavioral changes and reporting observations to inform treatment adjustments.
- Trained new staff on best practices for client support and safety protocols, ensuring adherence to organizational standards.
- Maintained clean, safe, and well-organized patient environment.
Shift Manager
Wendys
06.2019 - 04.2022
- Supervised team operations to ensure efficient workflow and optimal customer service.
- Trained new staff on procedures, safety protocols, and customer interaction standards.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Monitored food safety compliance, ensuring adherence to health regulations and company policies.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Coordinated shift scheduling to optimize labor resources while meeting business demands.
Education
High School Diploma -
Whitehall High School
Whitehall, PA06-2019
Skills
- Team and Operations management
- Exceptional communication
- Coaching and mentoring
- Customer service excellence
- Shipping and receiving
- Health and safety regulations
- Employee scheduling
- Inventory control and record keeping
- Passion for customer satisfaction
Certification
- ServSafe Food Protection Manager Certification
- NYC Food Handlers
Languages
Spanish
Limited Working
Timeline
Service Leader
Chipotle Mexican Grill
05.2023 - Current
Direct Support Professional
Beacon Specialized Living
04.2022 - 01.2023
Shift Manager
Wendys
06.2019 - 04.2022
High School Diploma -
Whitehall High School