Kate Mikaella Dumaua
Bakersfield,CA
Overview
2
2
years of professional experience
1
1
Certification
Work History
Boba Barista
It's Boba Time
01.2022 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Customer Service Representative
Cafe Umi
07.2021 - 01.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for other customer service managers.
- Collected, arranged, and input information into POS system.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Head Hostess
Umi Sushi And Sake
06.2021 - 10.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Associate of Arts - Psychology
Bakersfield College
Bakersfield, CA08.2023
CNA Training
Cellan Central Valley College
Bakersfield, CA08.2021
High School Diploma -
Highland High School
Bakersfield, CA05.2018
Skills
- Adaptive and Creative
- Exceptional Customer Service
- Hospitality and Accommodation
- Flexible
- Inventory Management
- Multi-Tasking Skill
- Time Management Strength
- Verbal and Written Communication
Certification
Basic Life Support for Healthcare Providers (BLS) - June 2021-June 2023
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Boba Barista
It's Boba Time
01.2022 - Current
Customer Service Representative
Cafe Umi
07.2021 - 01.2022
Head Hostess
Umi Sushi And Sake
06.2021 - 10.2021
Associate of Arts - Psychology
Bakersfield College
CNA Training
Cellan Central Valley College
High School Diploma -
Highland High School
Basic Life Support for Healthcare Providers (BLS) - June 2021-June 2023