Katera Dean
Novi,MI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Paraprofessional and Recess Aide. Ready to help team achieve company goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Care Associate
Better Car People
07.2022 - Current
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Consistently maintained a high level of professionalism while interacting with customers across diverse industries and backgrounds.
- Proactively identified potential problems affecting client satisfaction rates, taking necessary steps towards resolution before escalation occurred.
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
Customer Service Representative
Dynamic BDC
11.2021 - 06.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Personal Assistant/Caregiver
Town Village of Sterling Heights
03.2019 - 10.2021
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Pharmacy Clerk
Kroger Pharmacy
08.2018 - 02.2019
- Enhanced customer satisfaction by providing efficient and accurate prescription processing.
- Prepared prescription labels accurately, reducing the risk of medication errors for patients.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Education
Completed professional development in Aesthetics. -
L'esprit Academy
08.2021
High School Diploma -
Chippewa Valley High School
06.2018
Skills
- Interpersonal skills
- Critical Thinking
- Task Prioritization
- Effective Communication
- Collaboration and Teamwork
- Application Processes
- Written Communication
- Community Service Program
Timeline
Customer Care Associate
Better Car People
07.2022 - Current
Customer Service Representative
Dynamic BDC
11.2021 - 06.2022
Personal Assistant/Caregiver
Town Village of Sterling Heights
03.2019 - 10.2021
Pharmacy Clerk
Kroger Pharmacy
08.2018 - 02.2019
Completed professional development in Aesthetics. -
L'esprit Academy
High School Diploma -
Chippewa Valley High School
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