Hi, I’m
Katerin Maldonado
Revere,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
3
years of professional experience
1
Certification
Work History
Provincetown Hotel at Gabriel's
Remote Front Desk Receptionist
07.2020 - Current
Job overview
- Managed over 50 customer calls per day.
- Any task directed by Hotel's Manager.
- Make reservations.
- Customer Service.
- Greet with guests.
- Answer calls.
- Communicating with housekeepers when guests need something.
- Translate housekeepers or guest needs.
- Make schedules.
- Make changes to frequent guest profiles.
- Scheduled, coordinated and confirmed appointments and meetings
- Collected room deposits, fees, and payments
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Completed data entry and filing to keep records updated for easy retrieval
- Completed all tasks in compliance with company policies and procedures
- Confirmed important personal and payment information for compliance with security and payment card industry standards
Education
Wakefield Memorial High SchoolWakefield, MA
Senior High School Education from Career/Technical- Health Assisting
06.2022
University Overview
Duration: 2 Year
Certification/Technical Training from theoretical and lab components: nursing assistant. Clinical at Chestnuts Woods Rehabilitation and Healthcare Center. Introduction to electrocardiography course. Dietary AID (meals on wheels).
Skills
- Caregiving
- Patient Care
- Personal Assistant Experience
- Microsoft Word (3 years)
- Problem Solving (3 years)
- Home Office (3 years)
- Customer Service
- Issue Handling
- Scheduling
- Call Forwarding
- Team Collaboration
- Time Management
- Oral and Writing Communication
Certification
- National Covid-Ready Caregiver Certification, Present
- OSHA for healthcare industry (for healthcare)-10 hours (OSHA G10)
- Alzheimer's Association: Caring for people with alzheimer's Disease Certification (13 hours)
Languages
Spanish
English
Timeline
Remote Front Desk Receptionist
Provincetown Hotel at Gabriel's
07.2020 - Current
Wakefield Memorial High School
Senior High School Education from Career/Technical- Health Assisting
Certification/Technical Training from theoretical and lab components: nursing assistant. Clinical at Chestnuts Woods Rehabilitation and Healthcare Center. Introduction to electrocardiography course. Dietary AID (meals on wheels).
Similar Profiles
Shane D. LandryShane D. Landry
Program Coordinator at Town of Provincetown - Council On AgingProgram Coordinator at Town of Provincetown - Council On Aging
Mert OrgunMert Orgun
Cashier at Provincetown House Of PizzaCashier at Provincetown House Of Pizza
Arlene WestonArlene Weston
Assistant General Manager at The Club-ProvincetownAssistant General Manager at The Club-Provincetown
Tatiana CastrillonTatiana Castrillon
Stylist Manager at Own BusinessStylist Manager at Own Business
David A. RiveraDavid A. Rivera
Associate Banker-ME at J.P. Morgan ChaseAssociate Banker-ME at J.P. Morgan Chase