Maciel Brea
REVERE,MA
Summary
Bilingual hospitality professional with 10+ years of guest-facing service, shift leadership, and fast-paced operations experience. Passionate about creating emotional connection and providing a welcoming sense of belonging for every guest. Known for calm service recovery, positive energy, and ensuring a smooth, uplifting guest flow. Seeking to contribute my people-first mindset and leadership strengths to a modern hospitality brand like citizenM.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Key Holder Supervisor
Garden Remedies
04.2024 - Current
- Lead fast-paced retail operations generating $1.5M monthly revenue and $40K–$60K nightly in sales.
- Perform secure opening/closing procedures, register consolidation & accurate cash and debit audits.
- Provide elevated guest service and patient care with polished conflict resolution and win-win solutions.
- Manage six-figure regulated inventory intake and system adjustments.
- Support floor leadership during high-traffic rushes to maintain flow & guest satisfaction.
Assistant General Manager
TITLE Boxing Club
01.2020 - 01.2024
- Led a fully engaged team aligned with brand values and fitness goals.
- Oversaw both sales and fitness departments, hitting quarterly and annual membership quotas.
- Hired, trained, coached, and managed staff performance, including disciplinary documentation.
- Developed strategic sales campaigns and facilitated on-site trainings for team growth.
Practice Administrator
ShanthalaMD Medspa
01.2017 - 01.2020
- .Served as lead point of contact between staff and patients, resolving issues and streamlining communication.
- Implemented patient recovery systems and handled escalated issues, including online reviews.
- Trained and managed full staff, oversaw hiring, payroll, and performance procedures.
- Maintained clinical accuracy through EMR system (Millennium), patient records and financial transactions.
Spa Supervisor
Bella Sante Medspa
01.2015 - 01.2018
- Coordinated spa events, private buyouts, and wellness expos from planning to execution.
- Led technician briefings, retail goal-setting, and service updates.
- Scheduled staff and managed labor cost ratios in alignment with budget.
- Maintained company standards through appearance, training, and guest satisfaction protocols.
Education
High School Diploma -
Salem High School
Salem, MA06.2010
Skills
- Exceptional Customer Service & Conversion Rate
- Team Morale & Leadership
- Client Retention & Service Recovery
- Cash Handling & Register Accuracy
- Visual Merchandising & Appearance
- Store operations
- Training and Mentoring
- Promotional Strategies
Certification
- MediClerk Certificate - 2014
- State Licensed Massage Therapy Certification - 2011
LANGUAGES
English
Spanish
Timeline
Key Holder Supervisor
Garden Remedies
04.2024 - Current
Assistant General Manager
TITLE Boxing Club
01.2020 - 01.2024
Practice Administrator
ShanthalaMD Medspa
01.2017 - 01.2020
Spa Supervisor
Bella Sante Medspa
01.2015 - 01.2018
High School Diploma -
Salem High School