Katerin Maldonado
Revere,MA
Summary
Experienced Front Desk Manager with experience in hospitality, customer service, and daily hotel operations. Skilled in staff scheduling, reservation management, billing, inventory and supply ordering, guest relations, and conflict resolution. Proven ability to coordinate daily operations, supervise staff, resolve guest concerns, and maintain a high level of service. Bilingual in English and Spanish with strong organizational, communication, and problem-solving skills.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Front Desk Manager
Provincetown Hotel at Gabriel's
Provincetown, Massachusetts
06.2026 - Current
- Manage daily front desk operations and coordinate staff responsibilities.
- Create and manage staff schedules to ensure adequate coverage.
- Supervise front desk staff and provide guidance on daily procedures.
- Handle guest concerns, complaints, refunds, and conflict resolution professionally.
- Manage reservations, room assignments, cancellations, and billing.
- Coordinate with housekeeping to ensure rooms are prepared and guest needs are addressed.
- Monitor hotel supplies and place orders for guest rooms, housekeeping, kitchen, and front desk supplies.
Front Desk Receptionist
Provincetown Hotel at Gabriel's
Provincetown, Massachusetts
07.2020 - 11.2023
- Welcomed guests and facilitated smooth arrivals and room assignments.
- Responded to inbound calls, providing assistance with reservations and inquiries to enhance guest experience.
- Schedule, reschedule, and cancel reservations.
- Managed and updated guest information to ensure accuracy and enhance service.
- Coordinated with housekeeping regarding guests' needs.
- Contacted guests to confirm details of their upcoming reservations.
- Handled billing and invoicing.
Education
High School Diploma -
Northeast Metropolitan Regional Vocational School
Wakefield, MA06-2022
Skills
- Reservation management
- Guest relations
- Room allocation
- Billing procedures
- Customer service
- Scheduling
- Organizational skills
- Attention to detail
- Problem solving
- Conflict resolution
- Team collaboration
- Time management
- Microsoft Word
- Microsoft Excel
- Staff Supervision
- Inventory Management
Languages
Spanish
Professional
English
Professional
Timeline
Front Desk Manager
Provincetown Hotel at Gabriel's
06.2026 - Current
Front Desk Receptionist
Provincetown Hotel at Gabriel's
07.2020 - 11.2023
High School Diploma -
Northeast Metropolitan Regional Vocational School