Katerin Varela Sierra
Customer Services
Los Angeles,CA
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ready to help team achieve company goals. Client Care Specialist successful at operating with minimal direction or supervision to accomplish remarkable results.
Overview
8
8
years of professional experience
1
1
Language
Work History
Cashier Assistant
Costco
Culver City, CA
11.2023 - 12.2023
- Cashier Assistant
- Clothing Area
- Assisted Self Checkout
- Helped out Bakery
- Doing Go-Backs
- Helped with condensing and fronting the aisle, basics, and other
Client Care Representative
Marina Veterinary Center
City Of Los Angeles, CA
02.2020 - 12.2023
- Finalize sales, processed payments and schedule appointment and surgery.
- Respond proactively and positively to rapid change.
- Investigate and resolve customer inquiries and complaints quickly.
- Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Develop highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Deliverer exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Restaurant Food Server
Luna Grill
Santa Monica, CA
02.2018 - 03.2020
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Cashier
Mateos Ice Cream
Culver City, CA
11.2017 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Learned duties for various positions and provided backup at key times.
Administrative Clerk
Pavillons
Culver City, CA
08.2016 - 01.2017
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Worked cash register and processed credit card, check and cash transactions.
Stock Associate
Marshalls
Culver City, CA
06.2016 - 08.2016
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Education
High School -
Phoenix High School
Venice, CASkills
Customer Relations
Retail store support
Multi-line phone talent
Money handling abilities
Stock management
Warehousing functions
Timeline
Cashier Assistant
Costco
11.2023 - 12.2023
Client Care Representative
Marina Veterinary Center
02.2020 - 12.2023
Restaurant Food Server
Luna Grill
02.2018 - 03.2020
Cashier
Mateos Ice Cream
11.2017 - 05.2018
Administrative Clerk
Pavillons
08.2016 - 01.2017
Stock Associate
Marshalls
06.2016 - 08.2016
High School -
Phoenix High School