Katerina Georgiou
Shirley,NY
Summary
Solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Known for strong focus on team collaboration and achieving results through efficient and empathetic service.
Overview
11
11
years of professional experience
Work History
Dog Trainer
ABC’s of Dog Training LLC
03.2022 - Current
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Implemented puppy socialization classes that promoted early development of essential social skills and appropriate interaction with other dogs and humans.
Cleaning Manager
Cleaning Services
11.2018 - 03.2022
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Oversee daily operations of residential and commercial cleaning teams, to ensure high standards of cleanliness, safety, and customer satisfactions.
- Responsibilities included staff supervision, scheduling, and quality control including inventory and supply management while training new team members.
Customer Service Representative
Bed Bath & Beyond
01.2019 - 12.2020
- Managed the front end of the store ensuring customers are pleased with service and handled i a timely and professional manner.
- Managed Customer service calls to assist with questions about online orders, in store stocks, and Online Registry's.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Lead Sales Associate
Harmon Face Values
10.2015 - 10.2018
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty and escalated issues to management personal.
- Used JDA system to order products and confirm stocks in sistering locations.
- Demonstrated advanced knowledge of merchandise category, customer needs, and operational procedures.
- Handles tasks such as sorted damaged returns according to hazardous waste disposal guidelines.
Receptionist
Patricia’s Brazilian Waxing
02.2015 - 09.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area and private client rooms clean and neat to give visitors and clients positive first impression.
- Streamlined invoice processing to ensure timely payments and financial operations.
Education
No Degree - Psychology
Nassau Community College
Garden City, NYGED -
George Washington Carver High School
Springfield Gardens, NY06-2017
Skills
- Critical thinking
- Merchandise stocking
- Computer skills
- Teamwork and collaboration
- Adaptability and flexibility
- Complaint resolution
- Prioritization
- Store maintenance
- Staff monitoring
- Employee performance management
Languages
Greek
Full Professional
Timeline
Dog Trainer
ABC’s of Dog Training LLC
03.2022 - Current
Customer Service Representative
Bed Bath & Beyond
01.2019 - 12.2020
Cleaning Manager
Cleaning Services
11.2018 - 03.2022
Lead Sales Associate
Harmon Face Values
10.2015 - 10.2018
Receptionist
Patricia’s Brazilian Waxing
02.2015 - 09.2015
No Degree - Psychology
Nassau Community College
GED -
George Washington Carver High School
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