Katerina Jezowiczova
Whistler
Summary
Detail-oriented and adaptable Guest Experience Manager with expertise in guest services, reservations, and operations. Known for strong multitasking abilities and effective communication, problem-solving, and enhancing overall guest satisfaction.
Overview
9
9
years of professional experience
Work History
Guest Experience Manager
VIP Mountain Holidays
Whistler
04.2022 - Current
- Managed daily operations, communication with travel agents, and clients worldwide.
- Ensured seamless check-in/check-out processes by creating clear guidelines and providing staff with comprehensive training on properties.
- Answered agents' and guests' inquiries and provided information regarding services, resort and activities.
- Managed reservation system updates, ensuring accurate room availability information for guests and staff.
- Organized special events tailored to guests'' interests, promoting engagement and loyalty within the hotel community.
- Collaborated with cleaners and contractors to ensure prompt resolution of property issues affecting the guest experience.
- Greeted guests upon arrival and offered assistance during they stay.
- Coordinated special events, ensuring seamless execution and exceptional experiences.
Owner /Food Truck Operator
Sando
Squamish
12.2020 - 11.2021
- Managed day-to-day business operations.
- Managed inventory levels, ensuring optimal stock availability and minimizing waste.
- Accepted orders and packed food for takeout and delivery.
- Trained team members on best practices for customer service and product knowledge.
- Planned daily menus and prepped food for service.
- Analyzed sales data to identify trends, managed advertising.
- Maintained cleanliness and organization of food truck.
- Oversaw daily operations, maintaining high standards of service quality and operational excellence.
Owner/ Operator Cleaning Company
Pika Property Services
Whistler
01.2017 - 01.2020
- Supervised daily cleaning operations.
- Delivered great eye for detail.
- Trained and mentored new cleaning staff on company standards and procedures.
- Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
- Made estimates, created invoices and managed payroll.
Education
Bachelor - Criminology
Police Academy in Czech Republic
Prague06-2004
Skills
- Sales
- Reservation systems management
- Guest services, communication & experiences
- Guest inquiry resolution
- Concierge services
- Problem-solving
- Attention to detail
- Front office operations
- Multitasking ability
- Computer skills
- Lateral thinking
Languages
English
Native or Bilingual
Czech
Native or Bilingual
Russian
Limited Working
Slovak
Native or Bilingual
Ukrainian
Limited Working
Interests
- Outdoor adventures and sports
- Dirtbiking
- Mountain biking
- Squash
- Triathlon
- Swim
Timeline
Guest Experience Manager
VIP Mountain Holidays
04.2022 - Current
Owner /Food Truck Operator
Sando
12.2020 - 11.2021
Owner/ Operator Cleaning Company
Pika Property Services
01.2017 - 01.2020
Bachelor - Criminology
Police Academy in Czech Republic