Katerina Liangas

• Constantly Surveilled all aspects of the restaurant to clean, or bus tables, look for inconsistencies in the order flow so we could fix them quickly or restock anything that could be restocked.
• food runners assist the server so I often checked in with servers and tables to better cater better to guests when the high volume would otherwise delay their dining experience.
• Heavy Lifting and Endurance were key components of this job as lifting 40/50 pound crates, heavy trays and bus-bins needing transport all throughout the restaurant at high speed for the full 6-10 hour shifts was standard to give guests the fastest service possible and alow servers to cater to 13 tables at once.
• This was a must due to less serving staff here and to keep up with the influx of guests and orders and to keep sufficient or high rankings on the sustomer satisfaction surveys each shift in relation to other coworkers.
• Opening up socially- in this loud and fast paced environment, packed with guests of different needs and communication styles I had to learn to be more open to unscripted conversation anytime but I worked on that after leaving here also, having been more reserved/ shy in the past..
• Maintained clean and organized dining areas, contributing to a pleasant atmosphere.

I worked in the concession stand for one full summer, just stocking, serving coffee, gelato, and regular concession food and snacks and drinks, sometimes waitressing at their field 5 restauranut set up called "TACO - BAE". I kept The field 6 concession organized, clean, served everything quickly and was there often.

- the next summer our bosses company won the bid for the "Boardwalk Cafe" Building on field 4 and they did "TACO - BAE" there for 2022. I spent almost the whole summer in that building helping make orders, stocking, there was absolutely no manager on the floor even though we had one for the area I was the only person handling guest relations for that small building, cleaning everything inside and outside, opening, closing, working closely with cooks and kitchen staff to learn about the food and get it out and served right. That part was actually great because I learned to make a lot of the dishes.

- I was present for big events like the fourth of July for example which was a 14 hour shift- day that was super packed, super high volume with lines out the door most of the day but especially for the fireworks and that would happen any big holiday really.

-It was a lot of customer service and accomodations because Jones Beach SP gets tourists, families, School groups and everyone's needs and preferences were so different but that is something I have gotten used to adjusting to or for.

• This was a great serving experience, They have a full bar, A Bakery for the desserts and espresso and a full kitchen. The menu is pretty corporately standard location to location but it offers I believe over 300 menu items with all different inspirations.
• I got to learn from talented servers who have been successful in hospitality for years and some good chefs also
• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and Tailored their dining experience to their needs and preferences specifically.
• I helped people navigate the extensive menu and find choices they liked.
• I helped families with kids stay occupied and kept their visits as enjoyable as possible.
• I really liked waiting on tables that had events like anniversaries, birthday parties, vacations/ trips or any special occasion to celebrate, I would try always to make the experience as nice as possible for the guests as most of the staff would also.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously as a hostess.
• In person or over the phone, answered customer questions, and informed of accurate wait times.
• A lot of cleaning of course of my sections and the restaurant its self, a lot of food and drink and dessert prep when or where necessary, packing to go orders and keeping everything neat and pretty and clean were priorities.

• Took and prepared orders accurately and rapidly during rush hours and long line-ups,
• brewed coffees, teas, prepared foods and deserts and donuts as well as I could- I love stuff like this- and of course to the standards, time frames, rules of the company.
• decorating, presentation and cleaning, and stocking especially at the Merrick Avenue location, the smaller, community based one
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils, and seating areas daily and very often due to high volume of customers.
• Opened sometimes, closed very often, full seating area cleaning and full behind the counter closing, food preservation, deep cleans, stocking, brewing and storing.
• I was there often and very reliably until an unplanned family interference.

• This was a small Greek Restaurant, It is listed on my SSN but It did eventually go out of business as a lot of the smaller businesses do in that particular strip mall, I do speak Greek fluently which probably got me the job despite my young age but it went great for as long as I was there I pretty much did standard waitress work
• Helped guests find dishes they liked and I am very used to Greek foods and desserts and drinks, coffees etc so I was able to usually steer the guest whether familiar or new to the cuisine towards good choices for them.
• I helped Greek speaking (typically older) guests by translating for them when necessary
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts. Served large events/ gatherings.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service. There was take out and coffee sold at the counter aside from the dining room so sometimes it definitely got busy but we made it work.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers during busy shifts.

[-This restaurant is still viewable online, it went out of business sadly during the pandemic though.]

-It was my first waitress job- I was 14 when I began as a waitress here but it was a great place to work, great atmosphere and also whether it was 11:00 AM morning, afternoon or night there, we always had business/ customers or prep to do. The menu was large for the restaurant size; it had a full bar with seating and served traditional Italian foods and desserts and it also had a full pizzeria store-front/ counter in a separate section and offered outdoor seating as well.

- We had 28 tables between outdoors and indoors and I would split the tables with whoever else was waitressing with me that Night, Typically one of the managers because staff was super minimal here and she was a waitress also.

-We had 12 hour shifts on weekends or longer a lot of times and during the week also during summers,

-Like most of my employments I got to collaborate or cooperate with kitchen staffs and chefs and help with coordinating orders and meal prepping or station prepping.

-I was very close with the owner and manager and wanted to help them since they gave me a cool work opportunity at a young age and were supportive of me also, so a lot of the time I would just help around the store where I was needed, cleaning, dishes sometimes by the bar, chopping fruits and veggies,

- Worked Many little fundraisers or events, sometimes there was live music that was cute

-serving Dinners, lunches, working pizzeria shifts sometimes. Taking orders, memorizing key points.

-recommendations, sales, customer service, event hosting,

- I helped stock for new shipments of foods or supplies.