Katerina Nelson
Berthoud,CO
Summary
Customer service professional with experience in appointment scheduling, invoice preparation, and client support. Strong time management, problem solving, and attention to detail help keep service work organized and efficient.
Overview
4
4
years of professional experience
Work History
Carpet Technician
Berthoud Floor Covering
Berthoud, Colorado
01.2024 - Current
- Resolved consumer complaints for carpet and upholstery services, addressing concerns and answering customer questions to enhance satisfaction.
- Ran project errands for carpet installation jobs, including material pickup and sample delivery.
- Prepared service invoices to collect payment for cleaning and installation work.
- Coordinated appointment schedule and made reminder calls, contributing to reduction in no-shows.
House Cleaner
Holistic Home Cleaning
Boulder, Colorado
02.2023 - 07.2023
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Followed safety guidelines and respected client privacy in every home
Education
High School Diploma -
Peninsula High School
San Bruno, CA05-2016
Skills
- Appointment scheduling
- Invoice preparation
- Customer service
- Problem solving
- Attention to detail
- Time management
- Project management
- Technical training
- Client communication
Timeline
Carpet Technician
Berthoud Floor Covering
01.2024 - Current
House Cleaner
Holistic Home Cleaning
02.2023 - 07.2023
High School Diploma -
Peninsula High School