Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
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Katerine Calderon

Kyle

Summary

Results-driven professional with a diverse background in both military and corporate environments. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Brings a unique blend of military discipline, leadership skills, and corporate expertise to contribute effectively in dynamic and challenging environments. Known for commitment to excellence and dedication to the safety and satisfaction of individuals and high-value assets.

Overview

12
12
years of professional experience

Work History

Operations Specialist

Apple
10.2017 - Current
  • Owning area of responsibility for service related return-to-warehouse items
  • SAP and GBI systems utilization for researching variances and monitoring product movement
  • Collaboration with admin and business team in order to fulfill repair status and commercial orders
  • Performing daily cycle counts and reporting any discrepancies
  • Shipping, receiving, and storing goods and merchandise
  • Product launch and store demo reset visuals team member.

Security Forces

United States Air Force
09.2012 - 03.2021
  • Dedicated law enforcement and base security professional with excellent situational awareness and integrity dedicated towards safety of others and high value assets
  • Entry controller for base installation in deployed and stateside base installations
  • Enforcer of military law as required by the base installation commander
  • Supervisor of 75+ personnel in deployed locations
  • Maintaining accountability of weapons, classified data, and valued assets in the armory
  • Responder of all alarms including reporting and documenting all security incidents of my level of jurisdiction
  • Use of force and weapons training.

At Home Advisor

Apple
07.2020 - 02.2021
  • Technical customer support advisor handling AppleCare related calls
  • Ability to multitask and use active listening skills while speaking with customers
  • Substantial problem-solving skills using CORE to regulate technical questions
  • Helped customers with problems and questions in regards to different Apple products.

Registered Dental Assistant

Castellano & Carpenter
07.2016 - 08.2017
  • Assisted dentists during procedures by preparing exam rooms and necessary equipment for dental procedures
  • Ensured patients were updated on their dental records
  • Advised patient on recommended oral hygiene routines
  • Handled administrative duties to maintain order in dental clinic
  • Took and processed X-rays of patients
  • Greeting patients as they arrived into clinic
  • Scheduled multiple dental appointments.

Bank Teller

International Bank of Commerce
08.2012 - 05.2013
  • Processed routine financial transactions for clients
  • Sorted, filed and recorded deposit slips
  • Learned cash and credit card management
  • Conflict resolution when working with different clients
  • Monitored bank accounts, financial paperwork and analyzed data for any fraudulent activity.

Education

Bachelor of Science - Advertising

Texas State University
05.2024

Associate of Applied Science: Criminal Justice -

Community College of the Air Force
01.2019

Skills

  • Customer service
  • Management
  • Scheduling and event coordinator
  • Visual Merchandising
  • Fraud analyst
  • Billing, insurance and records maintenance
  • IOS and Mac OS utilization
  • Law enforcement and surveillance
  • Resource Planning and Scheduling

Awards

  • Airman Leadership School
  • Meritorious Unit Award
  • Air Force Expeditionary Service Ribbon
  • United States Air Force Non-Commissioned Officer Professional Military Education Graduate Ribbon
  • Global War on Terrorism Service and Expeditionary Medal
  • Air Force Longevity Service
  • Air Force Outstanding Unit Award
  • Texas Faithful Service Medal
  • National Defense Service Medal
  • Armed Forces Reserve Medal

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

At Home Advisor

Apple
07.2020 - 02.2021

Operations Specialist

Apple
10.2017 - Current

Registered Dental Assistant

Castellano & Carpenter
07.2016 - 08.2017

Security Forces

United States Air Force
09.2012 - 03.2021

Bank Teller

International Bank of Commerce
08.2012 - 05.2013

Bachelor of Science - Advertising

Texas State University

Associate of Applied Science: Criminal Justice -

Community College of the Air Force

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Katerine Calderon