Katerine Morell
Houston
Summary
Graduate from University of Houston, with a major in Criminal Justice. I have 15 years of working experience in costumer service and I look forward to finding new ways to excel my skills and opportunities that comes my way. Dedicated Consultant bringing dynamic skills in client oversight, issue resolution, and presentation. Successful juggling multiple tasks and projects simultaneously. Excellent business knowledge within the field.
Overview
15
15
years of professional experience
3
3
Certification
Work History
Consultant
HISD
Houston
01.2024 - Current
- Developed and implemented lesson plans based on curriculum objectives.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Supervised students throughout day, both in classroom and outside during breaks.
- Communicated rules and expectations to student athletes and performed necessary corrective actions.
Mixologist
Hilton Hotels
01.2018 - Current
- Personally handled all cash transactions
- Developed and implemented cocktails into signature cocktails
- Received numerous compliments from guest and peers for high pace movement
- Averaged over $250k per year in food and beverage sales
- Routinely followed directions, regulations, and procedures from outside entities
- Created and served signature cocktails for guests, maintaining a high level of excellence
- Interacted with guests in an enthusiastic and courteous manner
- Assessing customer's needs / preferences and making appropriate recommendations
- Collaborated with kitchen staff to ensure timely food delivery
Intern
The Landing non-profit
Houston
01.2021 - 03.2021
- Inspected various sites for evidence of human trafficking activity.
- Assisted in investigations related to human trafficking, document fraud, smuggling activities, and other violations of immigration law.
- Developed strategies for responding effectively to calls from victims of human trafficking or exploitation.
- Observed potentially abusive interactions among patrons and intervened or contacted authorities to address bullying or possible human trafficking situations.
- Worked with cross-functional teams to achieve goals.
Bartender / Certified Trainer
Buffalo Wild Wings
01.2012 - 12.2018
- Personally, handled all cash transactions.
- Developed and implemented cocktails into signature cocktails.
- Received numerous compliments from guests and peers for high-paced movement.
- Averaged over $250,000 per year in food and beverage sales.
- Routinely followed directions, regulations, and procedures from outside entities.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Restaurant Hostess
Chili's Restaurant
Cypress
05.2010 - 08.2012
- Greeted customers, answered questions and recommended specials to increase profits.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Education
Bachelor's Degree - Criminal Justice
University of Houston
Houston, TX01.2021
Skills
- Mixologist
- Team leadership & development
- Training and development
- Problem-solving
- Time management
- Decision-making
- Team collaboration
- Sales strategy
- Strategic growth management
- Leadership
- Critical thinking
Certification
- Food and Handler
- TABC
- CPR
Languages
Spanish
Native/ Bilingual
Accomplishments
- Supervised team of 5 staff members.
Timeline
Consultant
HISD
01.2024 - Current
Intern
The Landing non-profit
01.2021 - 03.2021
Mixologist
Hilton Hotels
01.2018 - Current
Bartender / Certified Trainer
Buffalo Wild Wings
01.2012 - 12.2018
Restaurant Hostess
Chili's Restaurant
05.2010 - 08.2012
Bachelor's Degree - Criminal Justice
University of Houston
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