Marie Reilly
Pembroke,USA
Summary
I have 30 plus years in the hospitality industry. I am competent, reliable, trustworthy and flexible. I have a good sense of humor and pleasant approach.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Bartender/Cook Operator
Johnson Management/North Hill Golf Course
Duxbury, MA
08.2024 - 11.2025
- Crafted and served cocktails, ensuring high-quality drinks and guest satisfaction.
- Managed inventory levels, restocking supplies to maintain efficient bar operations.
- Handled cash transactions accurately, ensuring secure financial processes at the bar.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures top stock within optimal levels and meet expected customer demands.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Prepared and cooked a variety of menu items efficiently during high-volume service periods.
- Kept kitchen up to code for health and safety inspections.
- Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
Food and Beverage Attendant
Waverly Oaks Golf Club
Plymouth, MA
07.2021 - 11.2023
- I worked at the Comfort Station located between holes 7 and 14 serving golfers beverages, hot dogs, sandwich wraps and an assortment of snacks. Stocked product daily and maintained inventory.
- Took cash and credit card payments.
Bartender/Server
Pilgrim Sands Hotel
Plymouth, MA
07.2018 - 02.2020
- Welcomed, acknowledged and greeted guests in the lounge. Served guest food. Mixed and served alcoholic beverages. Checked customer's ID to confirm they are legally able to consume alcohol. Ensured that the bar was well stocked with a wide selection of wine and spirits. Washed and stocked glasses. Recorded sales and collected payment. Balanced cash drawer at the end of the shift.
Bartender/Server/Cook
Fairfield Inn & Suites
Plymouth, MA
06.2019 - 01.2020
- I am responsible for setting up and stocking the bar. Taking food and beverage orders from guests seated at the bar and lounge tables. I prepare and serve the food and beverages. Maintain the bar area and kitchen. Process transactions and balance the drawer at the end of the shift.
Bartender
1620 Hotel
Plymouth, MA
07.2018 - 12.2018
Beverage Cart Attendant
Pinehills Golf Club
Plymouth, MA
05.2015 - 09.2017
- Set up beverage assigned beverage cart with appropriate number and types of beverages and snacks according to policies advocated by the facility.
- Greeted guests in a friendly and courteous manner.
- Maintained inventory of beverages and snacks taken and returned each day.
- Ensured customer service throughout 2 18-hole public courses.
- Catered to 200+ guests while being responsible for product inventory and accounting money.
- Assisted in large corporate and charity events.
Concierge
Boston Marriott Copley Place
Boston, MA
04.1998 - 10.2014
- Greeted and welcomed all hotel guests with a smile.
- Accommodated guests' requests for special arrangements or services (e.g. transportation, restaurant reservations, theater tickets, sporting events, tours) by making arrangements or identifying appropriate providers.
- Responded to special requests from guests with unique needs and followed up to ensure satisfaction.
- Gathered, summarized and provided information to guests about the hotel property and the surrounding area amenities, including special events and activities.
- Answered, recorded and processed all guest calls, messages, requests or concerns. Contacted appropriate individual or department, (e.g. Bell Desk, Housekeeping) as necessary to resolve guest call, request or problem.
- Review shift logs/daily memo books and document pertinent information in log books.
Education
High School Diploma -
Skills
- Satisfaction (10 years)
- Waitress
- Restaurant Server
- Waiter
- Mixologist
- Bartending
- POS
- Food Service
- Concierge (10 years)
Certification
- TIPS Certified November 2022 to November 2025
- Driver's license
Assessments
- Administrative assistant/receptionist — Proficient June 2021
- Using basic scheduling and organizational skills in an office setting
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- SKILLS
- Service-oriented Diligent
- Hospitality background Efficient
- Concierge background Personable
- Courteous Customer-oriented
- Guest satisfaction specialist
Timeline
Bartender/Cook Operator
Johnson Management/North Hill Golf Course
08.2024 - 11.2025
Food and Beverage Attendant
Waverly Oaks Golf Club
07.2021 - 11.2023
Bartender/Server/Cook
Fairfield Inn & Suites
06.2019 - 01.2020
Bartender/Server
Pilgrim Sands Hotel
07.2018 - 02.2020
Bartender
1620 Hotel
07.2018 - 12.2018
Beverage Cart Attendant
Pinehills Golf Club
05.2015 - 09.2017
Concierge
Boston Marriott Copley Place
04.1998 - 10.2014