Samantha Helton
Parkers Lake,KY
Summary
Committed to honesty and reliability, I excel in providing exceptional customer service and have received comprehensive training in various fields. Alongside completing 2-3 years of college, I have obtained certifications in first aid, CPR, and fostering children. Dedication to organization, hard work, and a friendly demeanor allows me to thrive in any task at hand. Eager to contribute a strong work ethic and willingness to go the extra mile for success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Owner/Operator
The Sun Lounge Tanning Salon
2020.07 - Current
- I was the Owner and Operator
- I hired employees, onboarded all employees, took care of all payroll, ordered inventory and equipment, trained employees, maintained a clean salon, handled customer complaints, managed finances, and ensured compliance with state requirements.
Foster Parent
Benchmark Family Services
2010.02 - Current
- I work with children daily, advocating on their behalf, maintaining documentation, and ensuring a safe environment
- I teach independent living skills and promote positive social skills.
Waitress
Cumberland Falls State Park
2007.04 - 2013.08
- I took orders, served food, managed money, organized my tables, and maintained a clean dining area while providing friendly service.
Adult Caregiver
Quest
2009.05 - 2011.05
- I prepared meals, assisted with medication administration, hygiene, grooming, and basic housekeeping, and facilitated relationships between employers and others.
Education
Associates In Arts And Applied Science - Associates Degree
Somerset Community College
Somerset, KYLPN Nursing Program - Nursing
Tennessee Technoloy
Huntsville, TN10.2010
High school diploma -
Mccreary Central High School
Stearns, KY2008
Skills
- Public Speaking (9 years)
- People Management (10+ years)
- Customer Service (4 years)
- Retail Sales
- Sales Experience (3 years)
- Supervising Experience (10+ years)
- Behavior Management (10+ years)
- Experience with Children (10+ years)
- Infection Control Training (10+ years)
- Medication Administration (10+ years)
- Developmental Disabilities Experience (10+ years)
- Caregiving (10+ years)
- Home Care (5 years)
- Recruiting (3 years)
- Case Management
- Communication skills
- Mentoring
- Organizational skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Complaint resolution
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Follow-up skills
- Call Management
- Customer Relationship Management (CRM)
- De-Escalation Techniques
- Building rapport
- Product and service solutions
- Multi-line phone talent
- Coordination
- Sales expertise
- Assertiveness
- Service Upselling
- Staff education and training
- Medical terminology knowledge
- Escalation management
- Project management abilities
- Consultative Sales
Certification
- CPR/First Aid, Present
- Bloodborne Pathogens Training, Present
- CNA, Present
- Medication Administration, Present
- Work Keys, Present
- Adult and Pediatric First Aid/CPR/AED, Present
- Bloodborne Pathogens, Present
- CPR/AED, Present
- Driver's License, Present
- HIPAA, Present
- Infection Control, Present
- Microsoft Office Specialist, Present
Assessments
- Knowledge of Early Childhood Development, Highly Proficient, 06/01/19
- Case Management & Social Work, Proficient, 12/01/19
- Building Relationships for Childcare Providers, Familiar, 12/01/19
- Scheduling, Proficient, 12/01/19
- Customer Focus & Orientation, Highly Proficient, 01/01/20
- Receptionist, Highly Proficient, 01/01/20
- Critical Thinking, Completed, 06/01/19
- Nursing Skills: Patient Focus & Orientation, Proficient, 01/01/20
- Teamwork: Interpersonal Skills, Highly Proficient, 01/01/20
Personal Information
Authorized To Work: US
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
RemoteImportant To Me
Paid time offWork from home optionWork-life balanceFlexible work hoursCareer advancementHealthcare benefitsPaid sick leave401k matchTimeline
Owner/Operator
The Sun Lounge Tanning Salon
2020.07 - Current
Foster Parent
Benchmark Family Services
2010.02 - Current
Adult Caregiver
Quest
2009.05 - 2011.05
Waitress
Cumberland Falls State Park
2007.04 - 2013.08
Associates In Arts And Applied Science - Associates Degree
Somerset Community College
LPN Nursing Program - Nursing
Tennessee Technoloy
High school diploma -
Mccreary Central High School
- CPR/First Aid, Present
- Bloodborne Pathogens Training, Present
- CNA, Present
- Medication Administration, Present
- Work Keys, Present
- Adult and Pediatric First Aid/CPR/AED, Present
- Bloodborne Pathogens, Present
- CPR/AED, Present
- Driver's License, Present
- HIPAA, Present
- Infection Control, Present
- Microsoft Office Specialist, Present
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