Katerine Rico-Medrano
Denver,CO
Overview
5
5
years of professional experience
Work History
Sever
Famous Daves
Denver
03.2023 - Current
- Manage customer orders and payments daily, ensuring accuracy and efficiency during peak hours.
- Handle and coordinate large group events of 35+ guests, delivering exceptional service while maintaining smooth operations.
- Address and resolve customer concerns promptly, leading to higher satisfaction.
- Facilitate accurate transactions and manage customer payments with precision
- Trusted to handle high-pressure shifts and large party sections
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Host/ Busser
Ted’s Montana Grill
Denver
03.2022 - 12.2022
- Managed reservation systems, phone communications, and guest confirmations with strong organizational accuracy.
- Coordinated seating logistics and event arrangements to optimize operational efficiency.
- Maintained detailed scheduling records and ensured accurate communication between front-of-house and management teams.
- Supported the needs of a 7-person wait staff who attended to the specific needs of countless customers daily for a restaurant with social relevance and intentionality.
Cashier/ Barista / Supervisor
Dunkin’ Donuts
Denver
04.2021 - 03.2022
- Created and maintained Excel spreadsheets to track daily sales, employee hours, and tip distribution, strengthening data management skills.
- Balanced cash registers and reconciled transactions at the end of each shift with 100% accuracy.
- Assisted in monitoring inventory and operational costs to maintain efficiency.
- Ensured smooth customer flow during peak times.
- Trained new team members on service standards and POS systems
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Assisted in training new cashiers on register operations and company policies.
Education
Bachelor of Science - Accounting
Metropolitan State University of Denver
Denver, CO06-2027
High School -
Northeast Early College High School
Denver06-2022
Skills
- Independent analytical thinking
- Effective organizational skills
- Financial assessment
- Customer service
- Proficient in POS transactions and cash management
- Detail-oriented approach
- Strong information recall
- Collaborative teamwork
- Effective sales strategies
- Effective time management
- Attentive listener
- Effective team leadership
SKILLS
Languages: Spanish (Advanced) and English (Advanced)
Key Strengths
- Thrives in fast-paced, high-pressure environments
- Strong communication and customer interaction skills
- Reliable, punctual, and team-oriented
- Quick learner with a positive and adaptable attitude
Timeline
Sever
Famous Daves
03.2023 - Current
Host/ Busser
Ted’s Montana Grill
03.2022 - 12.2022
Cashier/ Barista / Supervisor
Dunkin’ Donuts
04.2021 - 03.2022
Bachelor of Science - Accounting
Metropolitan State University of Denver
High School -
Northeast Early College High School