Summary
Overview
Work History
Education
Skills
Timeline
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Katerine Dailybi Gomez Taveras

Arverne,NY

Summary

Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Home Care Attendant

New Millenium
09.2022 - Current
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Maximized client independence through skill-building activities based on individual abilities goals.
  • Provided mobility assistance such as walking and regular exercising.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Managed transportation logistics for medical appointments, guaranteeing punctuality and alleviating stress for the client.
  • Developed individual care plans for clients based on specific needs.
  • Scheduled and coordinated medical appointments.

Customer Service Representative

Conduent Services
07.2020 - 01.2023
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed approximately 60 incoming calls, per day from customers.

Food Assambler

Do&co
08.2019 - 03.2020
  • Maintained a clean and sanitary work environment, adhering to food safety regulations and best practices.
  • Packaged and stored food products following proper handling and preservation methods.
  • Enhanced customer satisfaction by assembling food orders accurately and efficiently.
  • Contributed to team success by supporting coworkers during high-volume shifts or meal rushes.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.

Cashier

Food Universe Supermarket
04.2019 - 07.2019
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.

Education

Associate of Applied Science - Psychology

Queensborough Community College of The City University of New York
Oakland Gardens, NY
05.2025

Skills

  • Home Care Aide
  • Dressing assistance
  • Guest inquiries
  • Customer Relations
  • Records Maintenance
  • Training and mentoring
  • Customer Assistance
  • Calm and Professional Under Pressure
  • Account Updates
  • Issue and Complaint Resolution
  • Active Listening
  • Computer Skills

Timeline

Home Care Attendant

New Millenium
09.2022 - Current

Customer Service Representative

Conduent Services
07.2020 - 01.2023

Food Assambler

Do&co
08.2019 - 03.2020

Cashier

Food Universe Supermarket
04.2019 - 07.2019

Associate of Applied Science - Psychology

Queensborough Community College of The City University of New York

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Katerine Dailybi Gomez Taveras