Kateryna Agafonova
Kingston,Ontario
Summary
Enthusiastic and customer-oriented student, interested to provide an exceptional customer service with a passion for delivering delightful ice-cream experiences. Capable of building strong relationships with customers and exceeding sales targets in a fast-paced, dynamic environment. Knowledgeable about various ice-cream flavors and toppings. Highly motivated to contribute communication skills and team work ability to the success of "Mio gelato".
Overview
3
3
years of professional experience
Work History
Customer Service Assistant
Urban Space 100
01.2020 - 03.2021
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Utilized problem-solving skills to address customer queries and complaints.
Cashier
Profiterole
05.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Support Specialist
Amazon
09.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Multitasked to handle diverse customer needs, prioritizing tasks to keep up with challenging deadlines.
English Teacher
Language School ''Bear Says"
01.2022 - 01.2023
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Prepared and implemented lesson plans covering required course topics.
- Designed and implemented assessments to measure student progress in English language learning.
Education
Bachelor of Arts - Political Science
Queen`s University
Kingston, ON06.2025
Bachelor of Arts - International Relations And Affairs
Ivan Franko National University of Lviv
Lviv, Ukraine07.2023
Skills
- Efficient communication
- Customer Consulting
- Active Listening
- Team work
- Effective problem solving
- Feedback Acceptance
Languages
Ukrainian
Native or Bilingual
Russian
Full Professional
English
Full Professional
Italian
Limited Working
Timeline
English Teacher
Language School ''Bear Says"
01.2022 - 01.2023
Customer Support Specialist
Amazon
09.2021 - 01.2022
Cashier
Profiterole
05.2021 - 08.2021
Customer Service Assistant
Urban Space 100
01.2020 - 03.2021
Bachelor of Arts - Political Science
Queen`s University
Bachelor of Arts - International Relations And Affairs
Ivan Franko National University of Lviv
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