Kateryna Horbulia
Portland,OR
Summary
Passionate and dedicated to work in a flight industry with a strong desire and enthusiasm to learn it, providing exceptional customer service, ensuring passenger safety, and maintaining a calm and positive atmosphere during flight. Proficient in Russian and Ukrainian, adept at multitasking and problem-solving in environments.
Overview
10
10
years of professional experience
Work History
Delivery Driver, Shipping
Amazon
06.2018 - Current
- Provided exceptional customer service during deliveries, fostering positive relationships between the company and clients.
- Increased customer satisfaction by ensuring timely and accurate deliveries.
- Ensured vehicle maintenance, contributing to longer-lasting company vehicles and decreased repair expenses.
- Maintained a clean driving record while completing multiple daily deliveries.
Dispatch Coordinator
Amazon (Delivery Force Corp.)
06.2018 - 08.2019
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Collaborated with warehouse staff to ensure timely loading and unloading of packages
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly
- Prepare and maintain accurate records of dispatch operations, drivers and vehicle performance.
DSP Delivery Driver, Shipping
Amazon (Delivery Force Corp.)
12.2016 - 06.2018
- Increased customer satisfaction by ensuring timely and accurate deliveries.
- Provided exceptional customer service during deliveries, fostering positive relationships between the company and clients.
- Maintained a clean driving record while completing multiple daily deliveries.
- Trained new employees on company procedures and best practices for safe and efficient deliveries.
Cake and Pastry Decorator
Marsee Baking
02.2015 - 12.2016
- Consistently received positive feedback from clients regarding attention to detail, creativity, professionalism.
- Collaborated with clients to develop personalized design concepts, resulting in uniquely tailored spaces.
- Enhanced client satisfaction by delivering high-quality decoration services within given timeframes.
- Organized workflow efficiently to meet tight deadlines, enabling timely project completion.
Education
Associate's Degree in Supply Chain Management - Merchandising And Commercial Activity
Kharkiv Cooperative Trade And Economic College
Kharkive, Ukraine06-2008
Associate's Degree in Culinary Arts - Baker And Cook
Kharkiv Culinary School
Kharkiv, Ukraine06-2005
Skills
- Strong work ethic
- Great communication and interpersonal skills
- Proficient in emergency procedures and first aid
- Patient and able to remain calm under pressure
- Exceptional costumer skills
- Multitasking and problem-solving abilities
Languages
Russian
Full Professional
Ukrainian
Full Professional
Timeline
Delivery Driver, Shipping
Amazon
06.2018 - Current
Dispatch Coordinator
Amazon (Delivery Force Corp.)
06.2018 - 08.2019
DSP Delivery Driver, Shipping
Amazon (Delivery Force Corp.)
12.2016 - 06.2018
Cake and Pastry Decorator
Marsee Baking
02.2015 - 12.2016
Associate's Degree in Supply Chain Management - Merchandising And Commercial Activity
Kharkiv Cooperative Trade And Economic College
Associate's Degree in Culinary Arts - Baker And Cook
Kharkiv Culinary School
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